Thomas Uhlenhake
Indianapolis,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Health Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Sales and Service Expert
CareSource
03.2018 - 09.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
Customer Care Advocate
Xerox Business Services
05.2016 - 03.2018
- Excelling in a Fast paced High volume call floor environment; Consistently achieving multiple 100% scored calls; Excellent Multitasking through use of dual monitor set-up; Completed Xerox Leadership Courses; Taking supervisor calls as of beginning of May 2017.
Customer Service Clerk
Meijer, Inc
10.2006 - 05.2016
- Daily interaction with customers; Product stocking and Preparation work.
Show Specialist
Children's Museum of Indianapolis
05.2007 - 10.2015
- Daily operation of planetarium shows; Daily visitor interactions and assisting with problems; Precise controlling of lighting and audio levels in and out of shows; Familiarity with Digistar 4.
A.V. Technician
Markey's Audio Visual
06.2006 - 08.2006
- Delivery and on site staging of Audio Visual Equipment; Inspection and testing of equipment to maintain high standards.
Production Assistant
Almost Live
09.2005 - 12.2005
- Assisted in show coordination as an assistant director; Operated cameras, teleprompter, master control, and audio board.
Education
B.S. - Radio/TV/Film
06.2006
Skills
- 8 years of public speaking experience
- 10 years of face to face customer service interaction
- Creative use of light and audio in both studio and theater settings
- Non-linear editing software usage: Avid and Final Cut Pro
- Shot video footage both in the field and in a studio setting
- 6 Years Sales Experience
- Problem-solving and Imagination
- Communication and Collaboration
- Ability to keep detailed records
- Research and Detail-oriented
- Participated in regular organized team building sessions
Referrals
- Deb Lawson, debl@childrensmuseum.org, 3000 N Meridian St, Indianapolis, IN, 46208, 317-334-4110
- Russ McQuaid, RMcQuaid@tribune.com, 6910 Network Place, Indianapolis, IN, 46278, 317-687-6556
- Jeffrey Perkins, cmperkin@isugw.indstate.edu, Erickson Hall 334, Terre Haute, IN, 47809
Timeline
Customer Sales and Service Expert - CareSource
03.2018 - 09.2024
Customer Care Advocate - Xerox Business Services
05.2016 - 03.2018
Show Specialist - Children's Museum of Indianapolis
05.2007 - 10.2015
Customer Service Clerk - Meijer, Inc
10.2006 - 05.2016
A.V. Technician - Markey's Audio Visual
06.2006 - 08.2006
Production Assistant - Almost Live
09.2005 - 12.2005
Indiana State University - B.S., Radio/TV/Film
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