Thomas Vekeman

Review of consumer complaints for determination of Regulatory Compliance for all consumer business product lines.

Re-wrote credit dispute policies for all consumer business product lines.

Advanced bank reporting of consumer information to third party agencies.

• Collaborated with cross-functional teams to streamline service processes and improve operational efficiency.
• Trained new staff on customer service protocols and best practices to ensure consistency in service delivery.

• Processed transactions accurately, ensuring compliance with banking regulations and policies.
• Collaborated with team members to streamline operations, improving service delivery time.
• Maintained a high level of product knowledge, providing accurate information to customers.

• Prepared comprehensive proposals and presentations, effectively communicating value propositions to stakeholders.
• Mentored junior account executives, fostering professional development and teamwork within the department.
• Collaborated with marketing teams to design targeted campaigns that increased brand visibility and engagement.
• Managed complex negotiations, ensuring favorable terms while aligning with organizational objectives.

• Processed financial transactions efficiently, ensuring compliance with company policies and regulations.
• Assisted customers with inquiries, providing accurate information regarding financing options.
• Assisted customers with inquiries, providing accurate information regarding financing options and payment
• Collaborated with sales team to streamline financing processes, enhancing customer satisfaction and experience.
• Followed sales process with individual customers taking them from selection to financing to closure.

• Led regional sales strategies to enhance market penetration and revenue growth.
• Managed relationships with key clients to maintain and expand portfolio offerings.
• Analyzed market trends to inform strategic decision-making and product positioning.
• Managed all of New England and New York, except for the City and Long Island.

• Evaluated commercial loan applications for creditworthiness and risk assessment.
• Structured loan agreements in compliance with regulatory standards and company policies.
• Developed relationships with clients to understand financial needs and provide tailored solutions.
• Coordinated with underwriting teams to facilitate timely loan processing and approvals.
• Developed relationships with additional commercial funding sources.

• Commercial Mortgage Brokerage operation.
• Established strong vendor relationships to optimize supply chain processes and reduce costs.
• Implemented marketing strategies that increased brand visibility and customer engagement.
• Managed a small commercial loan portfolio.

• Led strategic initiatives to enhance financial service offerings and client engagement.
• Developed and implemented operational frameworks to improve efficiency in service delivery.
• Mentored junior partners, fostering professional development and enhancing team performance.
• Residential Mortgage Brokerage operation with 2 locations and 14 employees.

• Manage broker relationships for origination of non-conforming residential mortgages.
• Managed the entire commercial loan process from origination to processing to closure and funding.
• Developed and executed long-term business strategies driving revenue growth and market expansion.
• Reviewed all residential and commercial property appraisals to ensure compliance with secondary market standards.

• Analyzed market trends to identify opportunities for business growth and competitive positioning.
• Streamlined loan documentation processes, enhancing efficiency and reducing turnaround times.
• Generated a high volume of quality referrals through strategic networking within the business community.
• Led cross-functional meetings to align strategies, address challenges, and drive operational improvements.

• Supervised daily branch operations to ensure efficiency and compliance with company policies.
• Led staff training programs to enhance team performance and customer service skills.
• Developed and implemented strategies to improve branch productivity and customer satisfaction.
• Analyzed sales reports to identify trends and inform operational adjustments for better outcomes.

• Led branch operations to ensure alignment with corporate strategies and objectives.
• Developed and implemented training programs to enhance staff performance and customer service skills.
• Analyzed financial reports to identify trends, measure performance, and recommend improvements.
• Fostered relationships with key clients to enhance satisfaction and drive repeat business.

• Assisted in daily operations and administrative tasks to enhance team efficiency.
• Coordinated property management activities, ensuring compliance with company policies.
• Developed and maintained strong relationships with tenants to improve satisfaction levels.
• Participated in training sessions to learn best practices in property management and customer service.