Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AssistantManager

Thomas Velazquez

Bronx,New York

Summary

Dynamic professional with a proven track record at Gotham Mini Storage, excelling in customer service and problem-solving. Enhanced client satisfaction through effective conflict resolution and strategic analysis of sales data. Skilled in team building and workload management, consistently achieving operational goals while maintaining high-quality service standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Gotham Mini Storage
05.2019 - 09.2025
  • Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Analyzed sales data to identify trends, contributing to strategic decision-making processes.
  • Developed and maintained strong relationships with customers, improving client satisfaction scores.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Auxiliary Police Officer

NYPD Auxilary Unit
04.2019 - 07.2020
  • Enforced compliance with regulations to ensure public safety during events.
  • Collaborated with law enforcement to maintain security and order in assigned areas.
  • Conducted routine patrols to deter criminal activity and provide assistance to the public.
  • Responded promptly to incidents, providing first aid and support as necessary.

Counselor / Maintenance

Summer Youth Employment Program
06.2016 - 08.2016
  • Engaged in continuous learning of counseling techniques.
  • Provided support during counseling sessions, fostering a safe and trusting environment.
  • Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
  • Maintained a clean area for children to entertain themselves and play safely.

Education

No Degree -

Mercy College
Dobbs Ferry, NY
07-2027

High School Diploma -

All Hallows High School
The Bronx, NY
06-2017

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Customer relations
  • Goal setting
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building

Certification

  • First Aid/CPR Certified

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Assistant Manager

Gotham Mini Storage
05.2019 - 09.2025

Auxiliary Police Officer

NYPD Auxilary Unit
04.2019 - 07.2020

Counselor / Maintenance

Summer Youth Employment Program
06.2016 - 08.2016

No Degree -

Mercy College

High School Diploma -

All Hallows High School

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Thomas Velazquez