Thomas Velez
Lakeland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Security Offier
Publix
04.2023 - Current
- Control access to Publix property
- Greet and direct associates and visitors to proper location
- Enforce Publix policies and procedures
- Prevention of financial loss of Publix goods
- Answer telephones
- Multitasking
Police Officer
University Of South Florida Campus Recreation
05.2022 - 02.2023
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Customer Service Representative
SYKES
10.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Attendant
Total Package Car Wash
11.2020 - 03.2021
- Greeted customers and provided friendly customer service
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
DS Services
07.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Law Enforcement Training Academy - Law Enforcement
Hillsborough Community College
Tampa, FL10.2022
High School Diploma -
Santa Fe Catholic High School
Lakeland, FL05.2019
Skills
- Customer Focused
- Data Entry
- Call Management
- Complaint Resolution
- Adaptive Team Player
- Microsoft Suite (PowerPoint, Word, Outlook, Excel)
- Positive, Professional and Courteous Demeanor
Timeline
Security Offier
Publix
04.2023 - Current
Police Officer
University Of South Florida Campus Recreation
05.2022 - 02.2023
Customer Service Representative
SYKES
10.2021 - 12.2021
Customer Service Attendant
Total Package Car Wash
11.2020 - 03.2021
Customer Service Representative
DS Services
07.2019 - 12.2019
Law Enforcement Training Academy - Law Enforcement
Hillsborough Community College
High School Diploma -
Santa Fe Catholic High School
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