Sasha Gonzalez

Manager

Family Dollar

Orlando, FL

02.2006 - 06.2014

Conducted daily store operations, including opening and closing procedures and cash handling.
Established customer service standards and monitored staff compliance.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Implemented efficient systems for tracking stock movement.
Created weekly work schedules for store personnel.
Provided administrative support to the office manager and other staff members.
Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
Managed calendar reminders for upcoming deadlines or events associated with the office.
Responded to customer inquiries via email or telephone in a polite and professional manner.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Scheduled meetings and sent invitations specifying time and location.
Operated office equipment such as photocopiers, scanners, and fax machines.
Established processes to ensure efficient workflow throughout the organization.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Provided leadership during times of organizational change or crisis situations.
Coached, mentored and trained team members in order to improve their job performance.