Thomas Viger
Southgate,MI
Summary
Seasoned Director of Operations at Lifeline Ambulance Service Inc., adept in strategic planning and operational efficiency. Excelled in implementing financial controls and enhancing workforce planning, leading to significant business growth. Skilled in Microsoft Applications and a proven healthcare professional, I've demonstrated leadership and a commitment to excellence, driving operational success across multiple sectors.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Director of Operations
Lifeline Ambulance Service Inc.
Lincoln Park, MI
02.2021 - 01.2025
- Developed and implemented operational policies and procedures to improve efficiency.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Developed and maintained client relationships to grow business and improve account retention.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Managed day-to-day operations of a large staff in multiple departments.
- Directed the operations and logistics of a multi-million dollar business.
- Provided leadership and guidance to subordinate managers and supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Paramedic/Patient Care Technician, ER
Beaumont Health System
Dearborn, MI
06.2016 - 01.2021
- Performed CPR and used defibrillator on cardiac patients.
- Treated patients suffering from heart attacks, strokes and motor vehicle accident injuries.
- Assessed emergency situations and prioritized medical care for patients.
- Monitored vital signs of patients and communicated changes to physicians or nurses in a timely manner.
- Performed basic diagnostic tests such as blood glucose monitoring, EKG readings and urine analysis.
Supervisor of Operations
Community EMS
Southfield, MI
06.2014 - 06.2016
- Managed daily operations for a 40-unit ambulance service.
- Coordinated workforce schedules for more than 100 team members each day.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Processed biweekly timecards for highway staff.
Paramedic/Back-up Supervisor/Lead FTO
HealthLink Medical Transportation
Taylor, MI
06.2008 - 06.2014
- Assessed patients and environment, administered CPR and stabilized patients for transport to hospital.
- Responded to emergency calls quickly and safely while utilizing appropriate driving techniques.
- Monitored vital signs of patients and communicated changes to physicians or nurses in a timely manner.
- Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies.
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Managed comprehensive and current training program for new hires to ensure roadwork readiness.
- Served as a temporary supervisor during staff absences.
Paramedic/ER Technician
Henry Ford Wyandotte Hospital
Wyandotte, MI
06.2006 - 06.2008
- Administered CPR and other life-saving techniques on patients in cardiac arrest.
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Inserted IVs and administered oral and injectable medications.
- Conducted patient triage ensuring accurate assessment and timely care.
EMT/Paramedic
Concord EMS
Lincoln Park, MI
06.2001 - 06.2006
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Evaluated patients' medical status and monitored vital signs during transit.
EMT
Medic One Ambulance Service
Taylor, MI
08.2000 - 06.2001
- Performed basic life support, including CPR and airway management.
- Administered first aid treatment or life support in prehospital settings.
- Conducted assessments of trauma victims using advanced assessment techniques.
- Assessed patients' conditions during transport and communicated findings to healthcare staff upon arrival at hospital.
Bindery Worker/Delivery Driver
National Wholesale Printing Corp
Plymouth, MI
06.1999 - 08.2000
- Operated bindery equipment and oversaw general functionality, including adjusting guides and rollers, to avoid errors and complete efficient daily work.
- Cut sheets according to size specifications using cutting knives or electronic trimmers.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Delivered rush merchandise on tight schedules to meet customer targets.
United States Navy
US Navy
Norfolk, VA
06.1993 - 06.1999
- Provided administrative support across multiple departments.
- Served overseas during Operation Southern Watch and the Bosnian NATO conflict
Education
Some College (No Degree) - General Studies
Wayne County Community College
TaylorSkills
- Leadership training
- Strategic planning and execution
- Implementation of Financial Controls
- Operational efficiency
- Workforce planning
- Schedule Management
- Proficient in Microsoft Applications
- Experienced Healthcare Professional
Affiliations
- Active member of the VFW and American Legion where I serve as a District Officer helping America's Veterans.
Accomplishments
- 2 Navy Achievement Medals and multiple Letters of Commendation during my Navy service
Certification
- Paramedic License State of Michigan
- ACLS and BLS via American Heart Association
- ACLS and BLS Instructor via American Heart Association
References
References available upon request.
Timeline
Director of Operations
Lifeline Ambulance Service Inc.
02.2021 - 01.2025
Paramedic/Patient Care Technician, ER
Beaumont Health System
06.2016 - 01.2021
Supervisor of Operations
Community EMS
06.2014 - 06.2016
Paramedic/Back-up Supervisor/Lead FTO
HealthLink Medical Transportation
06.2008 - 06.2014
Paramedic/ER Technician
Henry Ford Wyandotte Hospital
06.2006 - 06.2008
EMT/Paramedic
Concord EMS
06.2001 - 06.2006
EMT
Medic One Ambulance Service
08.2000 - 06.2001
Bindery Worker/Delivery Driver
National Wholesale Printing Corp
06.1999 - 08.2000
United States Navy
US Navy
06.1993 - 06.1999
Some College (No Degree) - General Studies
Wayne County Community College
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