Thomas Viskovich
LAS VEGAS,Nevada
Summary
High-energy professional with strong background in entertainment and recreational activities. Organized in planning and leading activities for guests. Dedicated to teamwork and customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Entertainment Manager
IMC
Las Vegas , NV
2010.10 - 2024.06
- Collaborated with chefs on food-beverage pairings for seasonal menus or special promotions.
- Created and implemented beverage menus for all restaurant outlets, including cocktails, beer, wine and non-alcoholic options.
- Ensured accurate preparation of drinks according to recipe standards while monitoring cost controls within established guidelines.
- Managed budgets related to beverage purchases, labor costs and supplies in accordance with set targets.
- Developed and maintained relationships with local wineries, breweries and distilleries to provide exclusive offerings to guests.
- Negotiated pricing with suppliers for the best possible deals on high quality products.
- Oversaw special events such as private parties or corporate functions to ensure appropriate staffing levels and efficient operations.
- Maintained a safe working environment by enforcing local health codes and liquor laws as well as company policies regarding alcohol service.
- Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
- Monitored customer feedback through comment cards or online reviews and took corrective action as needed.
- Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.
- Researched current trends in the entertainment industry and adapted accordingly.
- Managed multiple projects simultaneously within tight deadlines.
- Scheduled rehearsals for entertainers and managed their contracts.
- Supervised technical crew during set up of equipment at venues.
- Organized and coordinated music, performers, and other entertainment for special occasions.
- Ensured compliance of all legal requirements related to the entertainment industry.
- Secured permits from local authorities for outdoor events.
- Provided guidance to entertainers regarding performance etiquette.
- Analyzed financial reports associated with each event's success or failure.
- Implemented safety protocols prior to start of any performance or activity.
- Maintained relationships with clients by providing excellent customer service.
- Negotiated contracts with vendors such as sound engineers, lighting technicians.
- Coordinated with production staff to ensure successful event execution.
- Reviewed talent portfolios to select appropriate acts for upcoming events.
- Developed strategies to promote entertainment events and activities.
- Recruited staff members including DJs, bands, audio-visual technicians.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Planned programs of events or schedules of activities.
- Delegated work to staff, setting priorities and goals.
- Scheduled and coordinated events and activities.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Resolved customer complaints regarding worker performance or services rendered.
- Talked to coworkers using computers, radios and other electronic devices.
Operations Mgr., Entertainment Mgr, Security Mgr.
IMC Margaritaville
Las Vegas , NV
2010.09 - 2024.06
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Created detailed reports on the performance of individual departments within operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed scheduling, training and inventory control.
Site Security Manager
IMC Margaritaville
Las Vegas , NV
2010.09 - 2024.06
- Inspected buildings, grounds and access points regularly to detect any security risks or violations.
- Responded quickly to alarms or other emergency situations in order to ensure the safety of personnel and property.
- Advised staff members on best practices for personal safety while on the job.
- Investigated thefts or losses of sensitive materials or data from the premises.
- Ensured compliance with safety regulations and legislation at all times.
- Reviewed incident reports for accuracy and completeness before submitting them for review.
- Supervised security staff on site and provided training as needed.
- Assisted with employee terminations by escorting individuals off-site when necessary.
- Developed and implemented security policies, procedures and practices to protect personnel, property and information assets.
- Collaborated with local law enforcement agencies regarding criminal activity on the premises.
- Provided support during corporate events by managing crowd control and monitoring guests' activities.
- Coordinated response to emergencies such as fires, medical situations or intruders.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Monitored and authorized employee and guest access to guard against theft.
- Supervised property entrances and exits and monitored employee safety.
- Developed and implemented training methods to promote improved officer performance.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Trained new security officers on safety protocols and company standards.
- Established crisis management and emergency response plans, conducting regular drills to ensure preparedness.
- Provided security awareness training to all employees, enhancing the overall security culture within the organization.
- Recorded required data for incident reports and files.
Restaurant Operations Manager
Caesars Entertainment
Las Vegas , Nevada
2008.06 - 2010.08
- Maintained a clean working environment for both customers and staff members.
- Conducted regular meetings with staff to discuss updates on products, services offerings or changes in company policy, procedures.
- Recruited, hired and trained new employees in accordance with company policies and procedures.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Ensured compliance with health and safety regulations within the workplace environment.
- Coordinated promotional activities such as special events or discounts offers that would boost revenue targets.
- Set expectations for customer service standards and monitored compliance with policies and procedures.
- Developed and implemented strategies to maximize sales productivity, profitability, and customer satisfaction.
- Analyzed financial data to identify areas of improvement for the business unit's success.
- Oversaw daily operations of outlet, including inventory management, staff scheduling, and customer service.
- Managed employee relations issues such as grievances and disciplinary actions.
- Provided feedback to employees on their job performance in order to enhance their skills and knowledge.
- Reviewed monthly expense reports to ensure accuracy of charges and timely payments of invoices.
- Ensured safety regulations were followed by all staff members.
- Resolved customer complaints quickly and efficiently while maintaining professional composure at all times.
- Collaborated with upper management team to develop effective strategies for increasing store traffic and overall profitability.
- Communicated effectively with vendors and suppliers regarding product availability and pricing.
- Performed regular stock checks and audits in order to maintain accurate inventory records.
- Prepared weekly reports outlining store performance metrics such as sales figures, cost control measures, staffing levels.
- Resolved guest questions, concerns and problems and referred complex issues to management team.
- Conducted and coordinated on-the-job training for associates to optimize performance.
- Created and implemented onboarding program to simultaneously train multiple personnel.
- Created positive culture to drive employee engagement and satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Food & Beverage Director
Imperial Palace Hotel Casino
Las Vegas , NV
2001.03 - 2010.08
- Conducted inventory audits on a regular basis to maintain accurate stock levels and minimize waste.
- Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
- Monitored customer feedback through comment cards or online reviews and took corrective action as needed.
- Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.
- Managed guest complaints in a professional manner by resolving issues quickly and efficiently.
- Ensured compliance with all local health department regulations regarding food handling, storage, preparation and service.
- Negotiated contracts with suppliers for purchasing goods and services at discounted rates.
- Managed relationships with vendors to secure competitive pricing on high-quality products.
- Assisted in developing budgets for upcoming projects and tracked actual spending against those plans.
- Reviewed invoices from vendors and submitted payment requests in a timely manner.
- Researched current trends in the food and beverage industry to identify opportunities for growth.
- Maintained records of monthly expenses related to food and beverage services such as payroll costs, utilities bills.
- Provided guidance and mentorship for junior team members helping them reach their full potential within the organization.
- Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
- Organized and conducted regular staff meetings to discuss food safety, customer service, and menu changes.
- Coordinated catering services for corporate events or private parties according to client specifications.
- Analyzed financial data such as sales figures, profit margins, budgeting reports, to make recommendations for improvement or expansion.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Improved presentation and sales approaches to increase revenue.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted staff by serving food and beverages or bussing tables.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
Education
GED -
Bergen Community College
Paramus, NJ1971-06
Skills
- Forecasting and Scheduling
- Performance monitoring
- Contract Management
- Logistics Oversight
- Inventory Management
- Program Administration
Affiliations
- Training and spending time with my two German Shepherds.
- Cycling
- Yard Wo0rk
Accomplishments
- AAA Triple Diamond Award Bill's Steakhouse. Caesars Entertainment.
- Opened The Steakhouse at Circus Circus that received numerous awards for Best in Las Vegas.
- Opened The Silver Spur Steakhouse at Primm at Stateline. Recognized by Mr. Primm himself.
Certification
- Homeland Security FEMA. Active Shooter Response Certificate.
- Rapport Leadership International
- Kasset International Facilitator Training
- Zenger Miller Leadership Facilitator Certification
- Wines of The World Certificate
- Safe Serve Certification
- HACCP Certification
- Persona Leadership Training
- Microsoft Word, Excel Trained.
- Infogenisis, Aloha POS Training.
References
References available upon request.
Timeline
Entertainment Manager
IMC
2010.10 - 2024.06
Operations Mgr., Entertainment Mgr, Security Mgr.
IMC Margaritaville
2010.09 - 2024.06
Site Security Manager
IMC Margaritaville
2010.09 - 2024.06
Restaurant Operations Manager
Caesars Entertainment
2008.06 - 2010.08
Food & Beverage Director
Imperial Palace Hotel Casino
2001.03 - 2010.08
GED -
Bergen Community College
- Homeland Security FEMA. Active Shooter Response Certificate.
- Rapport Leadership International
- Kasset International Facilitator Training
- Zenger Miller Leadership Facilitator Certification
- Wines of The World Certificate
- Safe Serve Certification
- HACCP Certification
- Persona Leadership Training
- Microsoft Word, Excel Trained.
- Infogenisis, Aloha POS Training.
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