Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Waitschies

Richardson,TX

Summary

Accomplished Senior Pastor at The United Methodist Church, adept in organizational leadership and pastoral care, significantly enhanced community service initiatives. Leveraged interpersonal skills and professionalism to foster inclusivity and drive ministry expansion. Proven track record in crisis management and staff leadership, ensuring operational excellence and spiritual guidance.

Overview

44
44
years of professional experience

Work History

Senior Pastor

The United Methodist Church
05.1988 - Current
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.
  • Led effective pastoral care for congregation members, providing spiritual guidance and support during times of crisis or need.
  • Oversaw administration and management of all areas of ministry.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
  • Built strong relationships with community organizations, collaborating on projects that aligned with shared values and goals.
  • Led dynamic worship services on a weekly basis, fostering an atmosphere of spiritual reflection and connection for congregants.
  • Coordinated and spearheaded programs to increase church members' service throughout community.
  • Managed budgets responsibly, allocating funds appropriately to support ongoing ministry initiatives and maintaining the long-term financial health of the church.
  • Fostered an environment of inclusivity and acceptance within the church, welcoming diverse perspectives and backgrounds while cultivating unity around shared faith values.
  • Developed and executed strategic plans to expand ministry offerings, ensuring alignment with the church''s mission and vision.
  • Managed church staff effectively, providing clear direction and support while maintaining accountability for performance outcomes.
  • Provided crisis response and counseling to church members.
  • Ensured effective communication across all levels of church operations by implementing streamlined systems for information dissemination among staff and volunteers.
  • Promoted social justice initiatives within the congregation by encouraging active engagement in advocacy work both locally and globally.
  • Helped to create welcoming environment for visitors and encouraged congregation to offer support.

Customer Service Representative

Southwestern Bell Telephone Company
05.1980 - 08.1989
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Master of Divinity - Theology

Southern Methodist University
Dallas, TX
05.1992

Bachelor of Arts - Sociology

The University of Texas At Dallas
Richardson, TX
08.1989

Doctor of Ministry - Ministry

Southern Methodist University
Dallas, TX
05.1995

Skills

  • Teaching
  • Organizational Leadership
  • Pastoral Care
  • Congregational care
  • Public Speaking
  • Crisis Management
  • Organizational Management
  • Leadership Development
  • Multicultural Sensitivity
  • Community Service
  • Small Group Facilitation
  • Staff Leadership
  • Individual Counseling
  • Problem-Solving
  • Problem-solving abilities
  • Multitasking
  • Active Listening
  • Relationship Building
  • Interpersonal Skills
  • Professionalism

Timeline

Senior Pastor

The United Methodist Church
05.1988 - Current

Customer Service Representative

Southwestern Bell Telephone Company
05.1980 - 08.1989

Master of Divinity - Theology

Southern Methodist University

Bachelor of Arts - Sociology

The University of Texas At Dallas

Doctor of Ministry - Ministry

Southern Methodist University

Similar Profiles

CREATE PROFILE
Thomas Waitschies