Thomas Wakely
PRESCOTT,AZ
Summary
Proven leader with extensive experience in managing teams and operations. Skilled in training and mentoring staff to achieve high performance. Focused on customer service excellence and operational efficiency to drive business success.
Overview
27
27
years of professional experience
Work History
Operator/ Owner
Southwest Construction
Colorado Springs, CO
01.2005 - 12.2023
- Operated heavy machinery to ensure efficient project execution and adherence to safety protocols.
- Trained junior operators on safety practices and machinery operation, fostering a culture of safety and efficiency.
- Conducted routine maintenance on equipment, enhancing operational reliability and minimizing downtime.
- Monitored material inventory levels, coordinating timely reorders to prevent workflow interruptions.
- Managed day-to-day business operations.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision-making.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Seafood Manager
Safeway
Colorado Springs, CO
01.2000 - 01.2005
- Managed seafood department operations, ensuring product quality and freshness.
- Trained and mentored team members on seafood handling and customer service standards.
- Collaborated with suppliers to source high-quality seafood products while maintaining cost efficiency.
- Developed promotional displays to enhance product visibility and drive sales.
- Managed daily work schedules for seafood staff.
Waiter
Grady's American Grill
Colorado Springs, CO
01.1999 - 12.2000
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, maintaining high quality of service during peak hours.
- Collaborated with kitchen staff to streamline order delivery processes, enhancing efficiency.
- Trained new team members on menu items, service standards, and restaurant procedures.
Coordinator
Arizona Training and Evaluation Center (Aztec)
Phoenix, AZ
01.1997 - 01.1999
- Coordinated training sessions to enhance staff skills and improve service delivery.
- Facilitated communication between departments to ensure alignment on project objectives.
- Developed and implemented operational procedures for efficient workflow management.
- Analyzed program effectiveness and recommended adjustments for continuous improvement.
- Scheduled direct staff in 30 group homes for challenged individuals
Education
No Degree - Architectural Drafting
Pikes Peak Community College
Colorado Springs, COHigh School Diploma -
Trevor G. Browne High School
Phoenix, AZ06.1996
Skills
- Equipment maintenance
- Tool operation
- Hand and power tools
- Production work
- Heavy machinery operation
- Heavy equipment operation
- Tool usage
- Problem-solving
- Deadline adherence
- Work scheduling
- Staff management
- Teamwork and collaboration
- Customer service
- Attention to detail
- Valid Driver's license
- Materials inspection
Timeline
Operator/ Owner
Southwest Construction
01.2005 - 12.2023
Seafood Manager
Safeway
01.2000 - 01.2005
Waiter
Grady's American Grill
01.1999 - 12.2000
Coordinator
Arizona Training and Evaluation Center (Aztec)
01.1997 - 01.1999
No Degree - Architectural Drafting
Pikes Peak Community College
High School Diploma -
Trevor G. Browne High School