Competitive sailing and golf
Thomas Walker
Ridgefield,CT
Work Preference
Summary
Dynamic, seasoned operations leader with a proven track record, excelling in strategic planning and relationship management. Successfully drove sales growth and enhanced team performance through effective hiring and training initiatives. Adept at financial analysis, optimizing budgets, and fostering client loyalty, resulting in increased market share and customer satisfaction.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
40
40
years of professional experience
Work History
Owner/Operator
NECDS
04.2004 - 10.2025
- Grew Business from 0 to 1,500,000 in sales
- Operated at 90 percent capacity or higher for 15 consecutive years
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained staff on operational procedures to enhance team performance and service delivery.
- Created and maintained operational budgets, optimizing resource allocation for efficiency.
- Managed daily operations ensuring compliance with state regulations and safety standards.
- Developed and implemented engaging curriculum tailored to children's developmental needs.
- Supervised staff, fostering a collaborative environment that enhanced team performance.
- Led community outreach initiatives to promote daycare services and enhance enrollment opportunities.
- Evaluated program effectiveness through regular assessments and feedback mechanisms.
- Established positive relationships with clients, addressing concerns and promoting open communication.
- Managed financial aspects of the business, including budgeting, expense tracking, and revenue generation.
- Improved customer retention rates by providing exceptional services tailored to clients needs.
- Recruited qualified staff members through rigorous screening processes to maintain a high-quality team of professionals.
- Implemented professional development opportunities for staff members.
- Streamlined administrative processes for enrollment and record-keeping, reducing paperwork and increasing efficiency.
- Adapted program offerings to meet changing needs of clients.
- Negotiated with vendors for supplies, securing cost-effective deals that enhanced facility's resources without compromising quality.
- Fostered positive and inclusive atmosphere, promoting diversity and respect .
- Implemented policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
General Manager of Operations
Mailwell
01.1998 - 06.2021
- Oversaw operational workflows to ensure efficiency and productivity across all departments.
- Implemented process improvements that enhanced service delivery and reduced operational delays.
- Led cross-functional teams to align objectives and improve overall business performance.
- Developed and managed budgets, optimizing resource allocation for maximum return on investment.
- Responsible for P & L across 3 mfg facilities generating 50 million in sales.
Regional Sales Manager
Banta Direct
06.2001 - 04.2004
- Led regional sales initiatives, driving strategic growth across multiple territories. Exceeded regions $15 million dollar annual sales goal
- Developed and implemented sales strategies to enhance market penetration and customer engagement.
- Mentored sales teams of 11 people, fostering skill development and improving performance metrics.
- Collaborated with cross-functional teams to align sales efforts with marketing campaigns and promotional activities.
- Established strong relationships with key clients, ensuring high levels of satisfaction and retention rates.
- Conducted training sessions on best practices, enhancing team capabilities in consultative selling techniques.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Monitored sales performance against targets, adjusting tactics to optimize results and achieve objectives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Drove sales by developing multi-million dollar contract sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
National Sales and Marketing Manager
Mailwell
03.1997 - 02.2001
- Developed and executed national sales strategies, increasing market share across multiple regions. Managed a $60 million sales budget and $1 million dollar marketing budget
- Led cross-functional teams to enhance product positioning and drive brand awareness initiatives.
- Analyzed market trends and competitive landscape to inform strategic marketing decisions.
- Established strong relationships with key clients, fostering long-term partnerships and loyalty.
- Oversaw budget management for marketing campaigns, ensuring alignment with corporate objectives.
- Implemented training programs for sales teams, improving performance and product knowledge.
- Empowered regional managers with data-driven tools that allowed them to make more informed decisions regarding their local markets.
Sales Associate, Direct Marketing
Quebecor World
02.1989 - 03.1997
- Developed product knowledge to effectively communicate features and benefits.
- Engaged customers to understand needs and recommend appropriate products.
- Collaborated with team members to achieve sales targets and improve overall performance.
- Exceeded sales goals each year, selling over $3 million dollars of direct mail components
Account Manager
Young & Rubicam
06.1985 - 02.1989
- Developed and maintained strong client relationships to drive customer satisfaction and loyalty.
- Collaborated with cross-functional teams to implement strategic account plans that align with client goals.
- Worked on major brands including Colgate, Warner Lambert, US Army, and Prestone
Education
MBA - Finance And Marketing
University of Connecticut
Storrs, CTBachelor of Arts - Economics
Bates College
Lewiston, MESkills
- Operations management
- Hiring
- Business planning
- Documentation and reporting
- Relationship management
- Financial analysis
- Strategic planning
- Sales negotiation
- Marketing strategy development
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every "no" means you are closer to a "yes" !
Software
Word, Excel, Salesforce, google docs
Timeline
Owner/Operator
NECDS
04.2004 - 10.2025
Regional Sales Manager
Banta Direct
06.2001 - 04.2004
General Manager of Operations
Mailwell
01.1998 - 06.2021
National Sales and Marketing Manager
Mailwell
03.1997 - 02.2001
Sales Associate, Direct Marketing
Quebecor World
02.1989 - 03.1997
Account Manager
Young & Rubicam
06.1985 - 02.1989
MBA - Finance And Marketing
University of Connecticut
Bachelor of Arts - Economics
Bates College
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