Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Walker

Menifee,CA

Summary

Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Equipment Trainer

NFI Industries INC
04.2022 - Current
  • Conducted hands-on training sessions for new equipment users, ensuring effective skill acquisition.
  • Developed training materials and manuals to enhance user understanding of equipment operations.
  • Collaborated with cross-functional teams to identify training needs and optimize program delivery.
  • Evaluated trainee performance through assessments, providing constructive feedback for improvement.
  • Implemented safety protocols during training sessions, promoting a culture of workplace safety.
  • Established standardized testing procedures to accurately assess trainee knowledge retention before progressing them through the curriculum.
  • Reduced accidents and improved safety record by conducting thorough equipment inspections and maintenance training sessions.
  • Collaborated with management to identify skill gaps and develop targeted training initiatives for addressing them.

Warhouse Supervisor

DB Schenker Logistics
Mar 2015 - 04.2022


  • Supervised warehouse operations by managing 30 employees during 12 hour shifts.
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
  • Maintained project quality with a hands-on management style.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Examined shipments for quality and accuracy.
  • Checked items against documentation for accuracy.
  • Completed daily forklift safety checklists.
  • Manually counted the Number of picked and packaged orders for any loss.
  • Moved pallets of merchandise using electric forklifts and electric pallets.

Manager/ Owner

Eyecatcher Clothing
Jan 2003 - Feb 2015
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Helped drive sales goals and achieve monthly quotas.
  • Supervised and directed all merchandise and shipment processing.
  • Provided ongoing guest service, including giving fashion advice.
  • Described product to customers and accurately explained details and care of merchandise.

Education

Associate of Arts - Business

Coastline Community College
Fountain Valley, CA
2012

Skills

  • Customer service
  • Business operations
  • Consulting
  • Skilled in Microsoft
  • Negotiation
  • Goal-oriented
  • Positive and friendly
  • People-oriented
  • Mediation capability
  • Budgeting

Certification

OSHA 30

OSHA 10

CPR First Aid

Timeline

Equipment Trainer

NFI Industries INC
04.2022 - Current

Associate of Arts - Business

Coastline Community College

Warhouse Supervisor

DB Schenker Logistics
Mar 2015 - 04.2022

Manager/ Owner

Eyecatcher Clothing
Jan 2003 - Feb 2015

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