Thomas Walker
Helena
Summary
Motivated and experienced leader dedicated to furthering the ARC mission
Professional collections specialist with strong focus on team collaboration and achieving results. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Collections Specialist II
American Red Cross – Helena
Helena, MT
01.2020 - Current
- Supervised and supported teams in achieving performance goals, ensuring high donor satisfaction. Collaborated with leadership to improve goal setting, operational efficiency, and engagement. Built strong rapport with local communities and businesses, enhancing the organization’s reach. Spearheaded the Cultivating Culture initiative, driving inclusion and team morale across Idaho and Montana. Improved staff retention by contributing to onboarding and leadership development initiatives.
Mobile Collections Tech I
01.2019 - Current
- Acquired and applied Quality Assurance knowledge to improve procedural compliance. Maintained high standards of donor care and engagement through relationship-building. Promoted to On-the-Job Trainer (OJT), On-the-Job Instructor (OJI), and Mobile Collections Specialist+.
Lead Manager
McDonald’s – Idaho Falls
Idaho Falls
01.2016 - 01.2019
- Managed and coached teams to consistently exceed sales and performance benchmarks. Designed and implemented staff training programs, improving efficiency and team cohesion. Collaborated with third-party vendors to enhance operations and increase customer satisfaction.
Education
General Education -
West View High
Idaho Falls01-2009
Skills
- Leadership and team development
- Strong customer service orientation
- Communication and collaboration
- Strategic problem-solving and critical thinking
- Adaptability in dynamic environments
- Proficient in Microsoft Office and other organizational tools and platforms
- Goal oriented
- Strong negotiation skills
- Legal procedures
- Compliance awareness
Timeline
Collections Specialist II
American Red Cross – Helena
01.2020 - Current
Mobile Collections Tech I
01.2019 - Current
Lead Manager
McDonald’s – Idaho Falls
01.2016 - 01.2019
General Education -
West View High
SPECIAL COMMITTEES AND INITIATIVES
- Cultivating Culture Ambassador (ARC)
- DS Cultivating Culture (ARC)
- Process Advisory Squad (ARC)
- Leadership Development & Training Program (McDonald’s)
MY PHILOSOPHY
“Success thrives through empowering others.”