Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Wallace

Athens,TN

Summary

Versatile and dedicated, excelled at DENSO Manufacturing Tennessee by enhancing production quality and efficiency. Adept in computer skills and customer service, demonstrated exceptional multitasking and problem-solving abilities. Achieved significant improvements in patient satisfaction and operational productivity, showcasing a strong work ethic and compassionate care.

Overview

8
8
years of professional experience

Work History

Production Associate

DENSO Manufacturing Tennessee
08.2022 - Current
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.

Package Delivery Driver

Amazon
11.2021 - 08.2022
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
  • Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
  • Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.
  • Collaborated with other drivers to optimize coverage of assigned territories for maximum efficiency in package delivery times.

Customer Service Staff Member

Publix Grocery Store
10.2019 - 02.2022
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Home Health Aide

Home Instead Senior Care
04.2018 - 12.2019
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Certified Nursing Assistant

Buffalo Crossings Healthcare and Rehabilitation
09.2017 - 10.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Supported patients with personal care tasks to preserve dignity and promote independence.

Certified Nursing Assistant

North Campus Rehabilitation & Nursing Center
10.2016 - 09.2017
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.

Asphalt Laborer

Anderson Columbia
06.2016 - 02.2017
  • Followed safety protocols while operating machinery.
  • Showcased strong problem-solving abilities when faced with unexpected challenges during production runs, quickly developing solutions that minimized disruptions without sacrificing quality output levels.
  • Expedited project timelines by efficiently loading and unloading materials onto conveyor belts or trucks as needed.
  • Improved plant efficiency by maintaining cleanliness and organization of the work area.
  • Strengthened plant operations through cross-training in multiple departments, increasing overall knowledge base among staff members.
  • Displayed keen attention to detail while performing routine equipment maintenance checks, preventing potential issues from escalating into costly repairs or shutdowns later on.
  • Demonstrated adaptability in shifting between tasks as required to meet changing priorities or deadlines within the plant setting.
  • Ensured safety compliance, conducting regular inspections and following proper procedures.
  • Operated forklifts and other heavy machinery safely.

Education

Bachelor of Science - Psychology

Keiser University
Fort Lauderdale, FL
12-2022

High School Diploma -

South Sumter High School
Bushnell, FL
05-2015

Skills

  • Efficient multitasking

  • Packaging and Labeling

  • Production Support

  • Computer Skills

  • Customer Service

  • Excellent Communication

  • Cash Handling & Cash Management

  • Refund handling

  • Reliable team player & able to work individually

  • Compassionate caregiver &Companionship and emotional support

  • Adaptable

  • Strong Work Ethic

Timeline

Production Associate

DENSO Manufacturing Tennessee
08.2022 - Current

Package Delivery Driver

Amazon
11.2021 - 08.2022

Customer Service Staff Member

Publix Grocery Store
10.2019 - 02.2022

Home Health Aide

Home Instead Senior Care
04.2018 - 12.2019

Certified Nursing Assistant

Buffalo Crossings Healthcare and Rehabilitation
09.2017 - 10.2018

Certified Nursing Assistant

North Campus Rehabilitation & Nursing Center
10.2016 - 09.2017

Asphalt Laborer

Anderson Columbia
06.2016 - 02.2017

Bachelor of Science - Psychology

Keiser University

High School Diploma -

South Sumter High School

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Thomas Wallace