Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
background-images

THOMAS WARREN

TRENTON,US

Summary

Store manager with over two decades of extensive expertise in retail operations, driving significant sales growth and enhancing customer satisfaction. Strong aptitude for conflict resolution and staff development, effectively leading large teams to achieve operational excellence. Committed to innovative merchandising strategies and maintaining high ethical standards. Skilled account management professional with a proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for a strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

21
21
years of professional experience

Work History

Account Manager

Metroonne LPSG
11.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.

Store Manager

Ross Companies
06.2022 - 08.2024
  • Manage a high-volume store at $10million per year
  • Responsible for the hire and development of a staff with over 70 employees
  • Oversaw all operational facets of the business including Payroll, P&L managing processes and freight operations
  • Partnered with Buyers to ensure the store stayed fully stocked and with items that sale
  • Had to developed and manage 3 Assistant Managers and 2 supervisors
  • Planned for spikes in sales and freight
  • Manager store programs and oversaw seasonal changes for the store
  • Oversaw and audited all reporting and inventory for the store
  • Provided district help to other stores in times of need
  • Maintained safe and incident free atmosphere

ASM Front End

Walmart
12.2021 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Assistant Store Manager of Operations

Lowe's Home Improvements
06.2019 - 12.2021
  • Managed daily operations, driving sales growth and enhancing customer satisfaction
  • Led a team to achieve inventory accuracy, ensuring optimal stock levels and reducing waste
  • Implemented cost-saving measures, improving store profitability and resource allocation
  • Lead a $10M store, managing 70+ staff and enhancing operational efficiency
  • Hire and develop a strong team, fostering growth and skill enhancement
  • Collaborate with Buyers to maintain optimal stock levels and product selection
  • Guide Assistant Managers and supervisors, ensuring leadership development
  • Plan for sales spikes and manage inventory, ensuring smooth operations
  • Led and developed teams, enhancing associate skills and engagement
  • Improved store operations through strategic feedback and collaboration
  • Resolved customer issues, boosting satisfaction and service quality

Loss Prevention & Safety Manager

Lowe's Home Improvements
07.2014 - 06.2019
  • Led front-end operations, optimizing customer service processes and driving sales growth
  • Implemented efficient scheduling, reducing wait times and improving satisfaction scores
  • Lead store operations, boosting revenue from $45M to $55M; manage 60+ staff, including 5 managers
  • Improve store profitability by $300K through strategic oversight and vendor collaboration
  • Ensure safety and efficiency by conducting regular audits and optimizing resource use
  • Forecast sales trends, ensuring stock availability to meet customer demand effectively
  • Drive customer satisfaction and operational efficiency, achieving sales and margin targets
  • Led high-risk store, achieving 100+ yearly apprehensions and $180k in recoveries
  • Directed ORC efforts in Philadelphia, resolving 20+ cases worth $90k
  • Reduced safety claims by 50% annually through strategic oversight
  • Trained teams in crisis management, ensuring compliance with safety standards
  • Recognized as Loss Prevention Manager of the Year among 120 regional stores
  • Spearheaded ORC initiatives in Philadelphia, closing 20+ cases valued at $90k+
  • Implemented new strategies for store rebuilds post-disasters
  • Managed crisis situations, including civil unrest recovery
  • Oversaw daily operations, ensuring OSHA compliance and corporate safety standards

BSC Buyer

WSIFB
06.2010 - 07.2014
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.

Store Manager

WSIFB
03.2009 - 06.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Human Resource Manager

Lowe's Home Improvement
10.2004 - 01.2009
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

Education

MAJORED IN HUMANITIES AND SOCIAL SCIENCES -

Mercer County Community College
West Windsor, NJ
05.2006

Skills

  • Sales Management
  • Inventory Control
  • Operations Management
  • Crisis Management
  • Conflict Resolution
  • Payroll
  • P&L
  • Staff Development
  • Auditing
  • Safety Management
  • Loss Prevention
  • Merchandising
  • Customer Service
  • Recruiting
  • Training
  • Customer service
  • Teamwork and collaboration

Additional Information

Store Manager, Ross Companies, Manage a high-volume store at $10 million per year, Responsible for the hire and development of a staff with over 70 employees, Oversaw all operational facets of the business including Payroll, P&L managing processes and freight operations, Partnered with Buyers to ensure the store stayed fully stocked and with items that sell, Developed and managed 3 Assistant Managers and 2 supervisors, Planned for spikes in sales and freight, Managed store programs and oversaw seasonal changes for the store, Oversaw and audited all reporting and inventory for the store, Provided district help to other stores in times of need, Maintained a safe and incident-free atmosphere, Proficient, Motivating & assessing employees - Motivating others to achieve objectives and identifying improvements or corrective actions.

Timeline

Account Manager

Metroonne LPSG
11.2024 - Current

Store Manager

Ross Companies
06.2022 - 08.2024

ASM Front End

Walmart
12.2021 - 06.2022

Assistant Store Manager of Operations

Lowe's Home Improvements
06.2019 - 12.2021

Loss Prevention & Safety Manager

Lowe's Home Improvements
07.2014 - 06.2019

BSC Buyer

WSIFB
06.2010 - 07.2014

Store Manager

WSIFB
03.2009 - 06.2010

Human Resource Manager

Lowe's Home Improvement
10.2004 - 01.2009

MAJORED IN HUMANITIES AND SOCIAL SCIENCES -

Mercer County Community College

Similar Profiles

CREATE PROFILE
THOMAS WARREN