Thomas Washington
Norman,OK
Overview
14
14
years of professional experience
Work History
Systems Engineer
Ideal Homes
02.2023 - Current
- Configure internal systems, as well as cloud-based resources for Ideal Homes, Inc and its sister companies.
- Diagnose and troubleshoot technical issues related to all facets of IT responsibility.
- Upgrade the network infrastructure to include research, installation and operation of switches, firewalls, routers, and access points.
- Install and configure servers, network equipment.
- Monitor the performance of servers, software and hardware to ensure optimal performance.
- Ensure the smooth deployment of new applications, resources and continued management of existing applications.
- Administer cybersecurity testing and training software
- Configure and maintain Genetec software for all access control and surveillance needs.
- Install, configure, troubleshoot, and maintain access control and surveillance hardware.
- Update technical documentation
IT Physical Security Systems Administrator
Paycom
05.2022 - 02.2023
- Performing installation, programming, configuration, testing, troubleshooting, maintenance and
inspections of commercial electronic security (access control) and surveillance devices/equipment
(CCTV) and termination of all cabling/wiring - Installing all server software, security patches, and software updates to protect against intrusion and
ensure system reliability on all Windows based, surveillance and access control servers - Monitoring system performance and logs and providing reports for management's awareness into the technical health of the infrastructure
- Capacity planning and forecasting for access control and surveillance equipment
- Developing team documentation for day to day duties and gained team knowledge
- Troubleshooting and diagnosing service and equipment issues on site and remotely.
Systems Support Manager
Lopez Foods
07.2018 - 05.2022
- Managing I.T Support staff, including education, training, and performance appraisals
- Coordinating training and orientation for new employees and helping them become familiar with technology platforms
- Organizing support, troubleshooting and repair for end user computer equipment
- Responsible for process improvements related to user services, satisfaction and hardware
- Managing help desk resolution documentation, including operational, configuration, or other procedural documents as it relates to the support department
- Assisting the development team in properly transitioning newly developed and/or implemented software from development to support
- Providing technical and business process support to end users upon request
- Contributing to system implementation tasks including creation, testing, documenting, troubleshooting and other activities
- Working with vendors and team members to coordinate the implementation, configuration, and troubleshooting of audio and video equipment in conference and training rooms
- Managing and maintaining a 250+ node IP based security camera solution with access control and multi- week video archiving.
Systems Administrator
Lopez Foods
12.2015 - 06.2018
- Administering a Genetec Security Center environment with approximately 2000 cardholders 250 cameras, and 80 access controlled doors across four locations
- Basic Cisco switch management such as applying configs, port management, and troubleshooting port connectivity
- Managing Cisco VOIP phones for approximately 200 devices
- Providing helpdesk support in a 500 user environment
- Maintaining and troubleshooting hardware and software for approximately 300 windows based workstations and 200 Windows based servers both physical and virtual
- Supporting a VDI environment with approximately 100 clients using Dell Wyse Device Manager
- Working in Microsoft Active Directory to manage security groups and user/computer accounts
- Responsible for Configuring, Deploying, and repairing approximately 75 mobile computers using Soti MobiControl
Assistant Network Administrator
BancCentral Financial Services Corp
11.2011 - 12.2015
- Efficiently prioritizing and completing support requests based on severity using a help desk ticketing system
- Assembling, maintaining, and troubleshooting hardware and software for approximately 150 windows based workstations and 70 Windows based servers both physical and virtual (Server 2003, Server 2008 R2, Server 2012)
- Utilizing Ahsay backup software to prevent data loss on physical servers and Microsoft System Center, Protection Manager on virtual servers
- Working in Microsoft Active Directory to manage security groups and user/computer accounts
- Utilizing group policy to efficiently manage user and computer settings
- Managing NTFS permissions to allow users and groups to securely store and access data
- Configuring and troubleshooting HP printers
- Administrating Symantec Endpoint Protection Manager to protect the company’s network
- Managing users, applying updates and configuring policies for Bomgar remote support software
- Deploying, maintaining and troubleshooting wireless networks utilizing Ubiquiti Unifi software and hardware
- Managing user accounts for Gammastream hosted e-mail service
Education
Bachelor of Science - Criminal Justice, Computer Science Minor
Northwestern Oklahoma State University
Alva, OK05.2012
Timeline
Systems Engineer
Ideal Homes
02.2023 - Current
IT Physical Security Systems Administrator
Paycom
05.2022 - 02.2023
Systems Support Manager
Lopez Foods
07.2018 - 05.2022
Systems Administrator
Lopez Foods
12.2015 - 06.2018
Assistant Network Administrator
BancCentral Financial Services Corp
11.2011 - 12.2015
Bachelor of Science - Criminal Justice, Computer Science Minor
Northwestern Oklahoma State University