Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Watkins

Flagstaff,AZ

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

I started out my career at L&M as a lumper, and proceeded to move up in the company from there. I held many different titles throughout my career, with my greatest accomplishment being General Manager.

Overview

36
36
years of professional experience

Work History

General Manager

L&M Food Service, Inc
Bullhead City, AZ
05.1987 - 05.2023
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed service and sales strategies to improve retention and revenue.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Trained employees on duties, policies and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Administered employee discipline through verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.
  • Operated a variety of machinery and tools safely and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Completed day-to-day duties accurately and efficiently.

Logistics Manager

L&M Food Service, Inc
Bullhead City, AZ
05.1987 - 05.2023
  • Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
  • Drafted policies regarding storage, distribution, and transportation of products.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Created and enforced policies and procedures for entire logistics team.
  • Maintained high standards of internal and external customer service.
  • Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
  • Oversaw warehouse staff to ensure proper handling and storage of materials and products.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
  • Monitored inventory levels and initiated re-stocking processes when necessary.
  • Negotiated contracts with carriers for optimal pricing on transportation services.
  • Oversaw truck maintenance operations and maintained accurate, legally-required records.

Education

High School Diploma -

Edison High School
Hunnington Beach, Ca
05-1976

Some College (No Degree) -

Mohave Community College
Kingman, AZ

Skills

  • Multimillion-dollar P&L management
  • Staff training/development
  • Purchasing and planning
  • Staff development
  • Efficient multi-tasker
  • Purchasing

Timeline

General Manager

L&M Food Service, Inc
05.1987 - 05.2023

Logistics Manager

L&M Food Service, Inc
05.1987 - 05.2023

High School Diploma -

Edison High School

Some College (No Degree) -

Mohave Community College

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Thomas Watkins