Thomas Watson
Richardson,TX
Summary
Highly motivated candidate and ready to work. Adaptable to any situation and am a fast learner. An organized and dependable candidate who successfully manages multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Bartender
Louise's West
06.2023 - 03.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Restaurant Manager
Johnny's Tavern
01.2022 - 02.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Bartender
Johnny's Tavern
05.2021 - 02.2024
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Facility Managment Leader
Jeff Kelly Inc.
06.2020 - 09.2020
- Monitored pH, chlorine, alkalinity, and water hardness and took steps to maintain the pool at optimal levels.
- Maintained cleanliness standards throughout the facilities, contributing to a welcoming environment for members and guests alike.
- Evaluated employee performance regularly, providing constructive feedback and guidance to help them excel in their roles.
Lifeguard Manager
City Of Overland Park
08.2018 - 01.2020
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
- Reduced response times to emergencies with regular drills and performance evaluations.
- Streamlined facility operations by establishing clear communication channels between staff members.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
Education
Bachelor of Arts - General Studies
University of Kansas
Lawrence, KS05.2023
Skills
- Performance Management
- Operations Management
- Staff Development
- Marketing
- Sales Techniques
- Staff Training and Development
- Time Management
- Schedule Preparation
- Cross-Functional Teamwork
- Customer Service
Timeline
Bartender
Louise's West
06.2023 - 03.2024
Restaurant Manager
Johnny's Tavern
01.2022 - 02.2024
Bartender
Johnny's Tavern
05.2021 - 02.2024
Facility Managment Leader
Jeff Kelly Inc.
06.2020 - 09.2020
Lifeguard Manager
City Of Overland Park
08.2018 - 01.2020
Bachelor of Arts - General Studies
University of Kansas
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