Thomas Waverly
Everett,WA
Summary
General Manager with over 25 years of experience in sales and team leadership at Aaron's Sales and Lease, and other companies. Proven track record in boosting revenue, enhancing customer satisfaction, and developing effective sales strategies. Highly skilled in staff development, brand management, and regulatory affairs.
Overview
26
26
years of professional experience
Work History
General Manager
Aaron's Sales and Lease
Everett, WA
10.2007 - 02.2025
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained open lines of communication with team to optimize workflow processes.
- Formed and sustained strategic relationships with clients.
- Supervised employees through planning, assignments, and direction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed service and sales strategies to improve retention and revenue.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
District Manager
Rent A Center Warehouse & Retail Store
Tacoma, WA
05.1999 - 10.2007
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Oversaw regional and local sales managers and staff.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Education
Associate of Arts -
Pacific Lutheran University
Tacoma, WA05-2000
Skills
- Branding
- Sales
- Advertising and marketing
- Schedule management
- Cost analysis and savings
- Regulatory affairs
- Data review
- Staff supervision
- Expense control
- Staff development
- Leadership
- Loss prevention
- Facility management
Affiliations
- Kamiak Youth Football and Cheer, President
- Kamiak High School Football, Secondary Coach
References
References available upon request.
Timeline
General Manager
Aaron's Sales and Lease
10.2007 - 02.2025
District Manager
Rent A Center Warehouse & Retail Store
05.1999 - 10.2007
Associate of Arts -
Pacific Lutheran University
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