Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Waweru

Carrboro,NC

Summary

Proven leader with a track record of driving growth and enhancing operational efficiency at Handee Hugo. Expert in strategic planning, team leadership, and customer service management. Achieved substantial business growth through innovative strategies and fostering strong industry relationships. Skilled in inventory control and building positive work cultures, consistently maximizing profitability and employee satisfaction. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Store Manager

Sampson Bladen
01.2002 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

CEO

Kite Freight Services
01.1995 - 11.2001
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Fostered strong relationships with industry partners to expand business opportunities.
  • Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Drove profitability with thorough financial analysis and strategic decisionmaking.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Initiated strategy to drive company growth and increase market share and profitability.

Education

Bachelor of Arts - Commerce

Marathwada University
India
04.1994

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Store Opening and Closing
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Recruitment and hiring
  • Goals and performance
  • Team Building and Leadership
  • Team motivation
  • Recruiting and Hiring
  • Operations Management
  • Leadership Development
  • Supply Ordering
  • Policies and Procedures
  • Store displays
  • Staff Supervision
  • Staff Management
  • Sales expertise
  • Employee Scheduling
  • Accurate Cash Handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation And Reporting
  • Bank deposit procedures
  • Accurate money handling
  • Loss Prevention
  • Bank and Safe Deposits
  • Operational Efficiency
  • Inventory Oversight
  • Performance Reviews
  • Maximizing profitability
  • Pricing Strategies
  • Flexible Schedule
  • Sales Promotions
  • Leading Staff Meetings
  • Vendor Management
  • Merchandise planning
  • Delegating Work
  • Advertising and marketing
  • Marketing and Promotions
  • Personnel development
  • Sales Coaching
  • Loss Prevention Procedures
  • Retail Merchandise Quality Standards
  • Sales Analysis
  • Team Development
  • Order Management
  • Sales Strategies
  • Retail Sales Techniques
  • Product Merchandising
  • Payroll Management
  • Sales professional
  • Customer Response
  • Relationship building and management

Certification

  • Mindshift: Break Through Obstacles to Learning and Discover Your Hidden Potential, Consera-

Timeline

Store Manager

Sampson Bladen
01.2002 - Current

CEO

Kite Freight Services
01.1995 - 11.2001

Bachelor of Arts - Commerce

Marathwada University

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Thomas Waweru