Thomas Weisenberger
San Francisco,CA
Summary
Experienced professional in the customer service industry, demonstrating strong communication skills and a proven track record of exceeding company goals. Collaborative team player committed to supporting colleagues and enhancing workplace efficiency. Motivated to drive positive contributions and foster a productive work environment.
Overview
8
8
years of professional experience
Work History
Customer Service
Fairwood Wines & Liqours
06.2023 - 12.2024
- Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
- Assisted customers with locating desired items, leading to increased sales and repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Took on managerial duties on a consistent basis
- Worked throughout college
Customer Service
DICK'S Sporting Goods
09.2019 - 08.2022
- Assisted with managerial roles on a consistent basis
- Outperformed objectives in signing up customers for credit cards, obtaining bonuses.
- Interacted with customers and employees to resolve customer service concerns.
- Provided excellent customer service, addressing concerns promptly and courteously.
- Worked throughout high school
Server/Busser
Red Rooster Drive-In
04.2017 - 11.2017
- Assisted cashiers with customer payments and order documentation.
- Ensured customer areas remained spotless.
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
Education
Bachelor of Science - Psychology
University of San Francisco
San Francisco, CA05-2025
High School Diploma -
New Fairfield High School
New Fairfield, CT01.2021
Skills
- Ability to perform under pressure
- Leadership capabilities
- Customer service proficiency
- Adaptability to change
- Team collaboration
- Rapid learning
Affiliations
- Member from 2023-2025
- Activities chair on the Executive Board in 2024
- Participated in philanthropic events
- Created connections with alumni and classmates
Volunteer experience with both food banks and LGBTQ+ Elders in the San Francicsco Bay Area
Throughout my university experience at the University of San Francisco, I have had the opportunity to volunteer at multiple food banks with my peers and classmates. Along with this, through a course at USF, I obtained experience with elders in the Bay Area community, both in the classroom and out. My classmates and I volunteered to help run a group for Openhouse SF, which supports LGBTQ+ elders. Making connections, and fostering a safe and healthy community for all groups is very important to me.
References
- Jeff Logel (Fairwood Wines & Liquors Owner):
Jrlogel@icloud.com
914-588-7565
- Mike Serva (DICKS Sporting Goods Manager):
203-501-4000
- Bret Gautrau (Trividia Health: Director US Market Acccess and Reimbursment):
Bretgautrau@yahoo.com
203-470-4357
Timeline
Customer Service
Fairwood Wines & Liqours
06.2023 - 12.2024
Customer Service
DICK'S Sporting Goods
09.2019 - 08.2022
Server/Busser
Red Rooster Drive-In
04.2017 - 11.2017
Bachelor of Science - Psychology
University of San Francisco
High School Diploma -
New Fairfield High School
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