Dynamic leader with proven expertise in team management and policy enforcement, honed across roles at Pilot Travel Centers and other notable companies. Excelled in elevating customer satisfaction and streamlining operations, leveraging exceptional communication and Microsoft Office proficiency. Achieved significant improvements in efficiency and sales, demonstrating strong leadership and a results-driven approach.
Overview
24
24
years of professional experience
Work History
Guest Services Shift Leader
Pilot Travel Centers
06.2022 - Current
Collaborated with other department leaders, ensuring smooth operations across all areas of the store
Implemented new procedures for handling guest complaints, leading to faster resolutions and improved overall satisfaction ratings.
Assisted management in developing strategies to increase sales during slow periods or off-season months.
Handled escalated guest issues with professionalism and empathy, de-escalating situations for a satisfactory resolution.
Exceeded sales targets through upselling services and promoting special offers, resulting in increased revenue for the store.
Restaurant Manager
Texas Born - TXB Truck Stop
11.2018 - 06.2021
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Carefully interviewed, selected, trained, and supervised staff.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Correctly calculated inventory and ordered appropriate supplies.
Set clear expectations and created positive working environment for employees.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Restaurant Manager
Loves Travel Stop
03.2016 - 11.2018
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
General Manager
Churches Chicken Inside Road Ranger Truck Stop
01.2015 - 03.2016
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Carefully interviewed, selected, trained, and supervised staff.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Correctly calculated inventory and ordered appropriate supplies.
Set clear expectations and created positive working environment for employees.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
General Manager
Kent Kwik Convenience Stores
04.2009 - 01.2015
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Warehouse Worker
Family Dollar Distribution Center
02.2007 - 03.2009
Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as 100 pounds.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Roustabout
Pawds Roustabout
07.2005 - 01.2007
Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
Assisted roughnecks with tasks and supplied with equipment.
Operated various heavy machinery, including forklifts and cranes, for smooth rig operations.
Inventory Control Specialist
Wal-Mart Supercenter
02.2001 - 06.2005
Used equipment like forklifts and pallet jacks to move inventory.
Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
Completed physical inventory counts each month.
Audited and corrected discrepancies in inventory numbers.
Education
High School Diploma -
Crane High School
Crane, TX
05-2001
Skills
Exceptional communication
Team management
Policy enforcement
Strong leadership
Proficient in Microsoft Word, Excel, and PowerPoint, PDI Enterprise