Thomas Wentworth
Framingham,MA
Summary
- MBA Graduate who has the skills and knowledge to become a leader in business and in administration. The program and managerial experience has developed me into a strong leader, decision-maker with strong analytical skills who is socially responsible, sensitive to cultural diversity, and aware of the broadening world market.
- Sales and Operations manager with experience working in a fast-paced customer service and selling environment who is results-driven and ability to multitask in a retail environment.
- Entrepreneurial intern with experience in working with entrepreneurs on their startups; including completing projects for them.
Overview
14
14
years of professional experience
Work History
TSA Enrollment Agent
Staples
10.2023 - Current
- Be collaborative and inclusive while providing great customer service in-store by helping customers realize an easier flying experience through TSA Precheck or by initiating background checks and other services for various federal or state programs
- Lead Government or TSA related consumer sales for identity related products and services
- Engage and present products & solutions that drives sales with our customer's needs in mind
- Verify customer identity, scan required documents into database system, take passport photos
- Complete customer fingerprint images, biometric & data capture processes and paperwork
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment
Sales Manager
Staples
10.2022 - Current
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Performed technology setups and troubleshooting at customer's homes.
- Worked alongside General Manager to achieve all selling and business metric goals.
Tech Services Supervisor
Staples
11.2020 - 10.2022
- Evaluated employee performance and coached and trained to improve weak areas such as selling and operations.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Operations Supervisor
Staples
01.2020 - 11.2020
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
Print and Marketing Associate
Staples
10.2019 - 01.2020
- Greet customers as they enter the Print Solutions department and respond quickly and attentively
- Ask open ended and qualifying questions to build relationships and understand customers copy & print marketing needs
- Use order intake tools to capture project information and offer an appropriate total print solution
- Assist customers with tasks in the self-service area utilizing the copy machines and PC rentals
- Assist customers with their shipping needs and be flexible to perform other duties as assigned
Retail Sales Associate
Staples
08.2019 - 10.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
Intern-Staff Member
Framingham State University Innovation Center
01.2017 - 05.2017
- Managing the Innovation Center as a staff member: logging member's hours, maintaining a clean work environment, stock food and beverages in the cafe, re-stock office supplies as needed.
- Meeting and working with entrepreneurs on their startup businesses. This includes doing multiple specific projects for the entrepreneur to help them with their business. Two specific projects being; completing market research and enhancing social media pages.
- Meeting and working with fellow interns/staff members to discuss: our projects with the entrepreneurs, concepts in the book The Lean Startup by Eric Reis, and completing classwork/projects related to entrepreneurship.
Kitchen
Chuck E. Cheese's (CEC Entertainment Inc.)
01.2010 - 01.2016
- Each employee's and manager's responsibility was to make sure every guest leaves happy. Every day we would do whatever possible to make that happen.
- Maintaining kitchen safety and sanitation standards.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
- Regularly interacted with guests to obtain feedback on product quality and service levels.
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
Assistant Head Coach
Framingham Baseball
2008 - 2008
- Responsible for all aspects of the baseball program, conducting practices and games, motivating players, instructing offensive and defensive techniques.
- Instructing players in the rules, regulations, equipment, and techniques of the sport.
- Performs support tasks such as distributing and maintaining eligibility forms, emergency data cards, and other related records.
Education
MBA - Business Administration
Fitchburg State University
Fitchburg, MA2018
Bachelor of Science - Business Management
Framingham State University
Framingham, MA2017
Associate of Science - General Business
MassBay Community College
Framingham, MA2015
High School Diploma - undefined
Framingham High School
Framingham, MA2012
Skills
- Effective leader and coach
- Results-driven seller
- Customer-oriented
- Organized multi-tasker
- Friendly and helpful
- Hospitality and service industry background
- Valid MA driver's license
- MBA Graduate
Timeline
TSA Enrollment Agent
Staples
10.2023 - Current
Sales Manager
Staples
10.2022 - Current
Tech Services Supervisor
Staples
11.2020 - 10.2022
Operations Supervisor
Staples
01.2020 - 11.2020
Print and Marketing Associate
Staples
10.2019 - 01.2020
Retail Sales Associate
Staples
08.2019 - 10.2019
Intern-Staff Member
Framingham State University Innovation Center
01.2017 - 05.2017
Kitchen
Chuck E. Cheese's (CEC Entertainment Inc.)
01.2010 - 01.2016
Assistant Head Coach
Framingham Baseball
2008 - 2008
MBA - Business Administration
Fitchburg State University
Bachelor of Science - Business Management
Framingham State University
Associate of Science - General Business
MassBay Community College
High School Diploma - undefined
Framingham High School
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