Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Whalen

Milwaukee,WI

Summary

Proven track record of enhancing customer satisfaction and streamlining production processes at companies like Rexnord. Expert in machinery operation and maintenance, coupled with a strong work ethic and exceptional teamwork abilities. Achieved significant improvements in workflow efficiency and safety compliance, leveraging skills in forklift operation and guest engagement. Skilled Production Worker offering over 10 years of experience in foundry, warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.

Overview

16
16
years of professional experience

Work History

Server

Outback Steakhouse
12.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Machine Operator

Rexnord
09.2010 - 05.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained equipment performance by lubricating and cleaning components.
  • Fork Lift Certified

Heat Treat Operator

Thermtech
04.2008 - 08.2010
  • Increased customer satisfaction with timely completion of work orders, resulting from effective scheduling and prioritization of tasks.
  • Supported continuous improvement initiatives through active participation in process audits and evaluations.
  • Ensured workplace safety by adhering to company policies and guidelines regarding personal protective equipment and hazardous materials handling.
  • Reduced equipment downtime by performing regular maintenance on furnaces, quench tanks, and other heat-treating machinery.
  • Mastered various heat treating techniques such as hardening, tempering, annealing, and stress relieving for diverse metals.
  • Documented defects and reported conformance issues to supervisor.
  • Checked and adjusted controls to achieve necessary temperatures and heating times.
  • Fork Lift Certified

Education

General Studies

MATC
Milwaukee, WI

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Attention to Detail
  • Machinery Operation
  • Teamwork and Collaboration
  • Assembly and production
  • Good Communication
  • Safety Compliance
  • Machine Maintenance
  • Forklift and Pallet Jack Operation
  • Basic Math

Timeline

Server

Outback Steakhouse
12.2022 - Current

Machine Operator

Rexnord
09.2010 - 05.2018

Heat Treat Operator

Thermtech
04.2008 - 08.2010

General Studies

MATC

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Thomas Whalen