Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Whaley

Williamsport,PA

Summary

Dynamic and dedicated restaurant team member with proven expertise at Long John Silver's, excelling in customer communication and efficient order taking. Recognized for enhancing guest satisfaction through exceptional service and maintaining high cleanliness standards. Strong collaborator, adept at multitasking in fast-paced environments while ensuring compliance with health regulations.

Overview

3
3
years of professional experience

Work History

Restaurant Team Member

Long John Silver's
10.2023 - 02.2025
  • Learned and adhered to safety protocols and food handling procedures to ensure compliance with health regulations.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Internship Student

Genetti Lycoming Hotel Restaurant
01.2024 - 02.2024
  • Engaged in continuous learning opportunities to refine skills and adapt to evolving project requirements.
  • Sorted, organized, and maintained files.
  • Prepared project presentations and reports to assist senior staff.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Restaurant Team Member

Wendy's
10.2021 - 07.2023
  • Engaged with customers to provide excellent service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to efficiently manage high-volume service periods during peak hours.
  • Supported food preparation tasks by assembling ingredients and ensuring quality standards were met.
  • Assisted in maintaining cleanliness and organization of dining area to enhance customer experience.
  • Operated point-of-sale system accurately, processing transactions and managing cash register operations effectively.
  • Adapted quickly to changing situations, demonstrating flexibility in a fast-paced restaurant environment.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

Education

High School Diploma -

Saint John Neumann Regional Academy
Williamsport, PA
05-2025

Skills

  • Effective collaboration
  • Customer communication
  • Proficient in cleaning and sanitizing
  • Efficient order taking

Timeline

Internship Student

Genetti Lycoming Hotel Restaurant
01.2024 - 02.2024

Restaurant Team Member

Long John Silver's
10.2023 - 02.2025

Restaurant Team Member

Wendy's
10.2021 - 07.2023

High School Diploma -

Saint John Neumann Regional Academy

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