THOMAS WHITE
MILWAUKEE
Summary
Results-oriented professional with 10+ years, extensive experience in customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Aiming to leverage my abilities to successfully fill the "Member Services Rep" role at your company.
Overview
9
9
years of professional experience
Work History
Bread Packer
Colectivo Coffee Roasters
01.2023 - 03.2024
- Contributed to customer satisfaction by ensuring accurate order fulfillment for both retail and wholesale clients.
- Facilitated timely deliveries through effective coordination with transportation team members and dispatch personnel.
- Adapted quickly to changes in product lines or packaging requirements, maintaining consistent performance despite shifting priorities.
- Enhanced productivity by efficiently sorting and packing bread products according to company guidelines.
- Collaborated with bakery team members to streamline the packing process for optimal efficiency.
- Optimized packaging materials usage, reducing overall operational costs for the bakery.
- Maintained a clean and organized workstation, contributing to a safe and efficient work environment.
- Reduced wastage by promptly identifying and discarding damaged or expired items.
Digital Sales And Service Professional
SLEEP NUMBER
04.2017 - 07.2023
- Created or maintained database of customer accounts
- Canceled orders based on customer requests, inventory or delivery problems
- Answer multiple incoming sales chats at a time in order to close sales
- Utilize Selling by Numbers sales process to guide customer interactions
- Exceed sales goals as established by the Digital Experience Manager
- Effectively explain product and promotional details
- Accurately capture and record all customer information necessary to conduct business
- Recommend, assist with, and/or implement process improvements
- Attend and actively participate in all scheduled coaching, training and certifications
- Communicate relevant feedback (productivity or customer related) to the Digital leadership team
- Ability to back up customer service chats and emails as necessary
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
Escalations Specialist, Compliance
JCPENNEY
01.2015 - 02.2017
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges
- Implemented and enforced corporate and departmental policies and service standards
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Collaborated with department leads and senior management to coordinate operations and drive improvements
- Resolved escalated complaints and answered questions regarding policies and procedures
- Assisted with new hire orientation and employee training
- Adhered to quality and service standards to support operational goals
Education
Associate In Arts (A.A.) - Electronics Engineering Technology
ITT TECHNICAL INSTITUTION
GREENFIELD, WI04.2008
Skills
- Professional Communication
- Goal Attainment
- Professionalism
- Strong Work Ethic
- Critical Thinking
- Problem Solving
- Leadership
- Punctuality
- Food safety
- Efficient packing
- Workplace safety
- Packaging techniques
- Customer service
Timeline
Bread Packer
Colectivo Coffee Roasters
01.2023 - 03.2024
Digital Sales And Service Professional
SLEEP NUMBER
04.2017 - 07.2023
Escalations Specialist, Compliance
JCPENNEY
01.2015 - 02.2017
Associate In Arts (A.A.) - Electronics Engineering Technology
ITT TECHNICAL INSTITUTION
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