Thomas White III
The Progressive Corporation
Tampa,FL
17
years of professional experience
Call center supervisor with exceptional skills in servicing escalated calls, in addition to providing internal support for multiple retail locations. Documented success in competently resolving problems quickly and with accuracy. Precise and result oriented with exceptional organization and communication skills.
Work History
Servicing Representative
1 Year 1 Month- Responded to customer inquiries regarding policy coverage, billing, claims status, and account updates through phone, email, and online communication channels.
- Processed policy changes, updates, cancellations, reinstatements, and documentation requests while ensuring accuracy and compliance with company procedures.
- Provided detailed explanations of policy terms, coverage options, deductibles, and exclusions to help clients make informed decisions.
- Maintained customer relationships through regular follow-up communications, policy reviews, and prompt resolution of coverage-related inquiries.
- Resolved customer concerns and service issues by researching policy information, coordinating with internal departments, and delivering timely solutions.
Customer Care Store Rep
6 Years 2 Months- Handle internal communications with multiple retail locations to collaboratively solve client problems in a timely manner
- Assist team members daily by taking escalated calls and resolve customer issues efficiently
- Coach team of 12+ agents on customer support strategies, provided consistent and constructive feedback resulting in improved individual and overall team performance
- Review detailed service reports generated to outline customer issues, troubleshooting steps taken, and resolutions provided by team members. Address discrepancies and ensure company guidelines and procedures are followed
Customer Service Rep
6 Months- Handled up to 80 customer complaints and inquiries per day while maintaining above average call quality
- Accurately logged detailed notes for each call
- Effectively communicated with peers and other departments to quickly resolve customer issues
Grill, Expo, Sauté, Lead Line Cook
3 Years- Clean and organize kitchen, cook station and equipment in addition to dry stock, coolers, and freezers
- Coordinate and lead kitchen staff during peak business hours
- Train new employees on all workstations and shifts
- Generate and fulfill pull-thaw, prep, and stocking lists
Assistant Manager
7 Years- Resolve customer complaints regarding sales and service
- Determine price schedules and discount rates
- Manage staff, preparing work schedules and assigning specific duties
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Evaluating, inspecting, purchasing, and pricing for resale of collectibles based upon current market pricing
Education
High School Diploma
Skills
Word & Excel
70+ WPM Typist
Exceptional verbal and written communication
Problem-solving
Effective decision making
Timeline
Servicing Representative
The Progressive Corporation
05.2025 - CurrentRead More
Customer Care Store Rep
Rooms To Go
03.2019 - 05.2025Read More
Customer Service Rep
Rooms To Go
09.2018 - 03.2019Read More
Grill, Expo, Sauté, Lead Line Cook
Shells Seafood Restaurant
01.2016 - 01.2019Read More
Assistant Manager
Sound Exchange
01.2009 - 01.2016Read More
Brandon Senior High School
High School Diploma
Read More