Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Timeline
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Thomas Wilcoxson

General Field Service Technician Max
Warren,MI

Summary

Adept at troubleshooting and repair, I enhanced system performance and fostered a culture of continuous improvement at DTE Energy. Known for a positive attitude and exceptional customer service, I streamlined processes and mentored junior technicians, significantly boosting efficiency and safety. My mechanical aptitude and teamwork skills have consistently led to high client satisfaction and operational excellence.

Knowledgeable [Desired Position] with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.

Hardworking [Job Title] bringing [Number]+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

26
26
years of professional experience

Work History

General Field Service Technician Max

DTE Energy
08.2000 - 12.2024
  • Responded quickly to emergency requests for timely on-call support. I.e gas leaks and C.O calls
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Maintained and serviced both low and high pressure systems.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing natural gas appliances.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Sous Chef Expiditor

Motor City Casino And Hotel
06.1999 - 08.2000
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
  • Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.

Education

High School Diploma -

Osborn High
Detroit, MI
06-1995

Culinary Arts

Golightly Career And Technical Center
Detroit, MI
06-1995

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Technical troubleshooting
  • Teamwork and coordination
  • Mechanical aptitude
  • Training and mentoring
  • Valid Driver's license
  • Power tools operation
  • Courteous and professional
  • Heavy lifting
  • Installation and maintenance
  • Safety assessment
  • Timely reports completion

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Travel, The Outdoors, and, Serenity

Timeline

General Field Service Technician Max

DTE Energy
08.2000 - 12.2024

Sous Chef Expiditor

Motor City Casino And Hotel
06.1999 - 08.2000

High School Diploma -

Osborn High

Culinary Arts

Golightly Career And Technical Center

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Thomas WilcoxsonGeneral Field Service Technician Max