Thomas Willey
West,FL
Summary
Detail-oriented Content & Credit Analyst with a proven track record of ensuring client satisfaction and operational excellence. Proficient in managing multiple projects with precision, professionalism, and strong communication skills.
Overview
18
18
years of professional experience
Work History
ECommerce Product Content Analyst
National Oak Distributors, Inc.
06.2015 - Current
- Oversaw daily data validation, site wide modifications, and data uploads to maintain accurate website content
- Developed promotional strategies based on inventory, sales, and new products to drive results
- Collaborated with content partners to request and validate data and utilized databases and reporting tools for content optimization.
- Collaborated with cross-functional teams to develop cohesive marketing strategies, resulting in increased brand awareness.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to company specifications.
- Streamlined content production processes by creating templates and standard operating procedures for the team.
- Utilized project management software to track progress, assign tasks, and communicate effectively with team members during content development.
- Suggested improvements to content to enhance quality and accuracy.
- Edited and revised wide array of content for accuracy, clarity and consistency.
Credit Risk Analyst
National Oak Distributors Inc.
09.2011 - 06.2015
- Assisted in restructuring and implementing corporate domestic credit policies
- Evaluated creditworthiness of new and existing customers to determine credit limits
- Increased credit limits based on comprehensive data analysis and standardized metrics
- Identified delinquent accounts, provided updates to senior management, and negotiated settlements
- Coordinated data on accounts requiring legal action and supported third-party collections efforts.
- Optimized credit approval and collection processes, improving operational efficiencies.
- Reduced credit risk by implementing comprehensive risk assessment strategies.
- Collaborated with cross-functional teams to ensure alignment of risk management policies and procedures.
- Prepared detailed reports on portfolio performance, highlighting areas of concern and suggesting possible solutions for improvement.
Collections Specialist
NuCO2
12.2010 - 09.2011
- Managed 250+ collection accounts, handling high-volume daily calls and payment reconciliation
- Assisted Collections and Credit Manager with administrative tasks and input collection notes into SAP system
- Tracked incoming funds for reporting purposes and assisted in account receivables.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Streamlined collections process by creating and maintaining detailed records of customer account statuses and communications.
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
Collections Specialist
Ike Behar Apparel
09.2006 - 11.2010
- Collected over $2M in monthly receivables and analyzed unauthorized deductions
- Approved orders based on credit worthiness and attended monthly meetings with senior management
- Identified delinquent accounts requiring external collection or legal efforts.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Negotiated to collect balance in full.
Other
Microsoft Outlook, Excel, Word, Perfection, Microsoft Access, Bilingual (English/Spanish)
Timeline
ECommerce Product Content Analyst
National Oak Distributors, Inc.
06.2015 - Current
Credit Risk Analyst
National Oak Distributors Inc.
09.2011 - 06.2015
Collections Specialist
NuCO2
12.2010 - 09.2011
Collections Specialist
Ike Behar Apparel
09.2006 - 11.2010
Similar Profiles
Donald PriceDonald Price
Warehouse Supervisor at National Oak Distributors Inc.Warehouse Supervisor at National Oak Distributors Inc.
Melissa Pino TorresMelissa Pino Torres
Business Development Coordinator at National Oak Distributors Inc.Business Development Coordinator at National Oak Distributors Inc.
Jonathan Suarez LopezJonathan Suarez Lopez
Warehouse Associate at National Oak Distributors Inc.Warehouse Associate at National Oak Distributors Inc.
Alexandra LugoAlexandra Lugo
Founder /Small Business Owner at Abstract LoveFounder /Small Business Owner at Abstract Love
Saniya FrancoisSaniya Francois
Unit Secretary at JFK HospitalUnit Secretary at JFK Hospital