Thomas Williams II
Dallas,TX
Summary
Dynamic Sales Specialist with a proven track record at IBM, Microsoft, and other corporations. Excelling in sales management and customer relationship building. Leveraged strategic planning and creative problem-solving to exceed revenue targets, while nurturing leads and enhancing client satisfaction.
Overview
15
15
years of professional experience
Work History
Digital Sales Specialist
IBM
Austin, USA
03.2023 - Current
- Collaborate with C-level clients and partners to create cybersecurity solutions in assigned territory.
- Provide trusting client relationships and work with them to shape their future technology infrastructure.
- Deliver unique revenue/value to achieve company goals and objectives.
Digital Sales/Account Manager
Microsoft
Atlanta, USA
08.2019 - 01.2023
- Oversee a strong pipeline by nurturing 150 leads/opportunities per month and consistently exceeding target goals.
- Serve as a critical point of contact before/after the sale by delivering helpful resources, referring experts, and guiding the customer journey.
- Leverage creative cross-sell and upsell strategies to ensure customers reach a certain threshold of amount spend with services.
- Orchestrate project management efforts to deliver information the business needs and wants, while strengthening customer relationships.
Field Sales Account Manager
DSI Systems Inc.
Indianapolis, USA
03.2017 - 05.2019
- Lead and supervised a large 3 state region of sales reps, focusing on sales goals, implementing strategies, monitoring performance to ensure sales targets were met.
- Utilized customer service/sales/and training skills to reliably surpass goals of 200-300 phone activations/sales per month.
- Resolved multiple customer issues for wireless sales reps by advising on selling strategies and product knowledge.
Sales Manager
UbreakIfix (Asurion Work@Home)
Indianapolis, USA
03.2017 - 03.2018
- Served 150 customers per week by performing daily repairs on mobile electronics, tablets, and other gaming devices.
- Boosted profits by developing new device repair strategies, purchasing new tools, and establishing new policies for team members.
Sales Manager/Trainer
AT&T
Indianapolis, USA
08.2010 - 01.2017
- Showcased excellent emotional intelligence by focusing on building strong employee relationships and adapting to everyday changes
- Achieved 40 new activations and 50 upgrades per month by investigating customer needs and improving sales team to accomplish KPI goals and quotas monthly.
- Promoted to Sales Trainer and traveled to various locations to train new onboarding sales reps.
Education
Bachelor of Science Degree - Electronic Systems Management
Lincoln College
Indianapolis, IN11.2010
Skills
- Sales management and business development
- Customer service and support
- Creative problem solving
- Product marketing and consultative selling
- Technical support and process improvement
- Interpersonal skills and relationship building
- Strategic planning and critical thinking
- Team leadership and account development
- Effective communication
- Sales forecasting
- Lead nurturing
- Data-driven decision making
- Negotiation techniques
- Social media advertising
- Online sales techniques
- Digital branding
- Video marketing
Awards & Accomplishments
- Awarded and recognized by senior IBM executives for delivering innovative technology solutions that drove business growth and fostered long term client relationships.
- Selected by Microsoft PM team as lead project manager for the grand opening of the new million dollar data center in Atlanta, GA. Was recognized by TV, radio, and industry leaders.
- Earned top sales manager in revenue for 3 consecutive months in a row in a 3 state territory region.
- Awarded by at&t for taking the lowest revenue producing mobile location as a sales manager and, within 2 months, making it the #1 location in sales for 2 months in a row
Timeline
Digital Sales Specialist
IBM
03.2023 - Current
Digital Sales/Account Manager
Microsoft
08.2019 - 01.2023
Field Sales Account Manager
DSI Systems Inc.
03.2017 - 05.2019
Sales Manager
UbreakIfix (Asurion Work@Home)
03.2017 - 03.2018
Sales Manager/Trainer
AT&T
08.2010 - 01.2017
Bachelor of Science Degree - Electronic Systems Management
Lincoln College