Thomas Williamson

Peoria,AZ

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

years of professional experience

Work History

Clinic Administrator

Katz and Dogs Wellness Clinic

01.2010 - Current

Veterinary technician
Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
Partnered with clinic staff to manage patient satisfaction.
Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
Served as first point of contact with new and returning patients.
Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
Observed staff performance to monitor conflict management and performance skills.
Implemented a comprehensive performance management system that effectively tracked staff accomplishments, allowing for more informed decision-making regarding promotions and raises.
Developed staff training programs to improve skills and maintain a high level of expertise in clinical practices.

Store Supervisor

Aqua Pets

05.2004 - 05.2008

Supervised daily operations by directing customer service, inventory and sales operations.
Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Conducted inventory analysis to determine optimal stock levels.
Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Answered product questions and assisted customers in selection and checkout.
Enhanced customer experience through attentive service and prompt resolution of issues.

Animal Control Officer

Nebraska Humane Society

05.2001 - 02.2005

Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
Captured domestic and wild animals.
Investigated and gathered information regarding animal-related complaints.
Implemented trap, neuter and release programs to manage local feral cat population.

Education

GED -

Papillion La Vista High School

Papillion, NE

Skills

Office administration
Appointment scheduling
Clinical management
Special event planning
Scheduling appointments
Technical troubleshooting
Employee training
Operations management

Scheduling
Administrative leadership
Employee recruitment
Vendor relations
Teamwork and collaboration
Customer service
Problem-solving
Time management

Accomplishments

Supervised team of 12 staff members including 3 veterinarians
Awarded Best Veterinary Clinic in Peoria 3 consecutive years
Developed working relationships with numerous rescue groups to assist in spaying, neutering, vaccinating pets at discounted pricing to be adopted

Languages

English

Full Professional

Timeline