Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Williford

Greenville,NC

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization, and critical thinking skills. Possess excellent communication skills, both written and verbal. Very dedicated to customer service and ensuring customer needs are satisfied beyond expectation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Assistant

Piggly Wiggly Supermarket
Greenville, NC
10.2018 - Current
  • Collect payments, issue receipts, and update accounts to reflect new balances.
  • Make orders for new office supplies based on demand of up to $1,200.
  • Maintain business records by updating customer information, such as keeping I.D.’s and addresses updated in check cashing system.
  • Answer approximately 25 phone calls daily and pleasantly welcome visitors to the office.
  • Cash payroll checks with values ranging from $60-$9,999.
  • Manage money in office drawer totaling over $15,000.
  • Oversee workforce management and staff scheduling of 20-35 employees to keep office operations running smoothly.
  • To date, trained over 30 new hires on customer service protocols and store policies.
  • Promoted twice; To lottery counter technician in February 2019; To office assistant in October 2019.

Volunteer Firefighter

Bakertown Volunteer Fire Department
Elm City, NC
10.2014 - Current
  • Maintain close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
  • Conduct thorough tests and inspections of gear, equipment, and tools to stay ready for every type of fire.
  • Effectively support fire suppression by setting up and maintaining water supply lines.
  • Evaluate areas after containing fires to identify and suppress hot spots.
  • Evaluate situations at emergency sites to determine and execute the most effective methods for saving life and property.

Education

Bachelor of Science - Business Administration, Management

East Carolina University
Greenville, NC
05.2022

Skills

  • Relationship Building
  • Administrative Support
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Complaint Resolution
  • Staff Supervision
  • Flexible and Adaptable

Certification

Truist Emerging Leaders Certification - February 2022

Timeline

Office Assistant

Piggly Wiggly Supermarket
10.2018 - Current

Volunteer Firefighter

Bakertown Volunteer Fire Department
10.2014 - Current

Bachelor of Science - Business Administration, Management

East Carolina University

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Thomas Williford