Thomas Williams Willimas

• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Reviewed order data to verify transactions and shipping dates.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Handled day-to-day shipping and receiving overseeing packages

• Perform FEMA approved disaster inspections
• Make appointments with disaster victims
• Inspect homes and properties for flood, wind fire and earthquake damages.
• Describe, photograph and record all found disaster damages on both commercial and residential and properties on F.E.M.A provided state of the art iPads
• Interact favorably with disaster victims listening and answering all questions to put the victims at ease and help alleviate concerns.

Manage medical staff, while ensuring everyone worked in an positive work environment

• Assist with transporting all medical staff to and from facility, as well as to and from airport
• Tracking incoming staff making sure they arrive to the assignment safely
• Staffing Coordination/administration
• Assist with hotel folios; making sure it is accurate.
• Generated reports detailing findings and recommendations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Collected, arranged, and input information into database system.

• Oversee day-to-day operations, assign weekly performance goals and ensure the completion, and accomplish of goals
• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
• Manage financial performance, including budgeting, forecasting, and reporting
• Handle customer inquiries and complaints in a professional manner
• Oversee inventory control and security systems
• Maintain accurate records for customers, leases, payments, and other transactions

• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• Called prospective clients in market area to explain products offered and qualify leads.

Loading, transporting, and delivering items to clients or businesses in a safe, timely manner

• Loaded truck and properly secured items to prevent damage for deliveries.
• Fostered positive working relationships with regular customers.
• Maintained high customer satisfaction by working quickly and accurately.
• Utilized GPS and other navigation systems to minimize delays with well-planned routes.
• Delivered packages to residential and commercial areas, often navigating tight, narrow streets.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Entered client details and notes into system for interdepartmental access and review.