Thomas Wilson
Summary
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
Overview
10
10
years of professional experience
Work History
Field Service Manager
Echosphere Dish Network
08.2022 - Current
- Supporting new employees through training and future development
- Demonstrating and coaching behaviors that ensure quality customer service
- Training existing Installers/Technicians on changing processes, procedures, and technologies
- Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
- Improving team and individual performance by working hands-on alongside the technicians
- Managing fleet-related processes including vehicle maintenance and upkeep
- Addressing escalated customer and/or employee issues
- Led team of up to 30 service technicians in field activities.
Owner
Wilson's Lawn Care, LLC
02.2018 - 10.2022
- Mowing lawns, trimming shrubs and trees, fertilizing plants and grass, and ensuring that the lawn is free from trash, debris, and pests.
- diagnosing and treating lawn diseases, aerating soil, seeding new lawns, and repairing damaged grass patches.
- Log billable hours accurately using a time tracking app.
- Add job details, review daily tasks, and communicate with customers using a lawn care business app.
- Meet with potential clients to assess lawns and identify areas for improvement.
- Drive work trucks to and from job sites and supplier locations.
Department Manager
The Home Depot
02.2021 - 08.2022
- Lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need.
- Provided valuable input into operational and merchandising decisions to the Store Management Team and Operations Team.
- Showed strong product and operational knowledge.
- Customer Service Desk, Plumbing, Electrical, And Garden Departments.
Logistics Manager
Harbor Freight Tools USA, Inc.
09.2014 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.
Skills
- Leadership
- Customer service
- Conflict management
- Payroll Management
- Scheduling Coordination
- Remote Team Management
- Managing Operations and Efficiency
- Health and safety compliance
- Field Operations
Timeline
Field Service Manager
Echosphere Dish Network
08.2022 - Current
Department Manager
The Home Depot
02.2021 - 08.2022
Owner
Wilson's Lawn Care, LLC
02.2018 - 10.2022
Logistics Manager
Harbor Freight Tools USA, Inc.
09.2014 - 02.2021
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