Thomas Wilson

• Learned and enforced lift rules, policies and procedures.
• Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
• Performed pre-operation inspections and post-operation shutdown procedures.
• Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed. Significant guest services no guest question was the same and had to have a "can do" approach to guests.
• It's $750.00 a day all up to now ski at any resort so you have to go out of your way to achieve "customer satisfaction."
• On the base gondola you have the most guest interaction of the entire mountain.

Obtained ANSI certificate for lift operations ( very few lift operators complete this training.)

This gondola is primary lift to get to top of mountain. It's where the rubber meets the road in terms of guest issues ... season passes not working ,lost kids, improper guest behavior .... it was never a dull moment.

Additionally after Presidents day weekend it was/is a "crap shoot" on employees showing up for their shifts ( they received their season pass and just ski vs. skiing and working ...so as you go on later is season i.e after Easter it becomes 60 hours plus/7 days a week.

• Built and maintained relationships with clients to provide ongoing support.
• Facilitated communication and collaboration between clients( generally in non financial or financial default on a specific real estate project) and lenders of venture partners.
• Planned, developed, and implemented strategies to convey information with key decision makers.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Anticipated responses and prepared clear and articulate answers.
• Produced detailed reports outlining key issues and proposed solutions.

• Drove innovation within the partnership by encouraging creative problem-solving approaches to address complex business challenges successfully.
• Secured long-term contracts with key clients by delivering exceptional service quality consistently over time, leading to customer satisfaction.
• Formed strategic alliances with complementary businesses that proved mutually beneficial by increasing overall market share within a given sector while reducing competition.
• Was nationally recognized for sales ability /customer service.
• Completed Xerox sales training and other national sales programs which allowed for client satisfaction which lead to going to work for 5 clients 1991 through the 2000s.