Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

THOMAS WILSON

Houston,Tx

Summary

Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Director of Operations

Goodwill Industries of Houston
03.2023 - Current
  • Analyzed current operational processes and performance, recommending solutions for improvement
  • Monitored key performance indicators to support organizational objectives
  • Reviewed financial information and adjusted operational budgets to promote profitability
  • Developed and implemented operational strategies to improve efficiency and reduce costs
  • Created reports outlining performance metrics and presented recommendations to senior management
  • Demonstrated and supported continuous improvement and growth mindset
  • Monitored supplier performance metrics such as lead time accuracy and on-time delivery rate to maintain high service levels
  • Oversaw the loading and unloading of trucks at warehouses ensuring proper handling techniques were used
  • Provided guidance on best practices related to packaging materials selection and storage methods
  • Collaborated with cross-functional teams to develop strategies for improving customer satisfaction scores.

Sr.Logistics Manager

Goodwill Industries of Houston
10.2022 - 03.2023

Transportation Area Manger

Goodwill Industries of Houston
07.2022 - 10.2022

Associate

Houston Food Bank
07.2021 - 09.2021

Regional Operations Manager

Crunch Fitness
01.2020 - 08.2021
  • Organized the delivery of goods in a timely manner to meet customer demands while minimizing cost
  • Developed and maintained comprehensive transportation policies and procedures to ensure compliance with federal, state, and local regulations
  • Analyzed data from GPS tracking systems to identify areas of improvement for route optimization
  • Conducted regular training sessions for staff members on new policies and procedures related to operations management
  • Built strong relationships with external stakeholders to foster collaboration on projects and initiatives
  • Collaborated with senior management team to create and implement business development plans
  • Inspected grounds, facilities and equipment routinely to determine necessity of repairs or maintenance
  • Provided guidance on best practices when dealing with complex customer issues or complaints
  • Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
  • Managed the daily operations of multiple departments to maximize efficiency
  • Developed talented team, participating in hiring, coaching, and performance management processes
  • Conducted regular audits of stores to ensure compliance with company policies and procedures
  • Analyzed sales data to identify opportunities for growth and implemented strategies to increase revenue
  • Implemented effective inventory management systems that reduced shrinkage by 50%.

Associate

Houston Food Bank
12.2020 - 05.2021

Operations Manager

CVS Health
09.2018 - 12.2019

Area Manager Trainee

Planet Fitness
01.2017 - 09.2018

Education

Bachelor of Arts - Supply Chain Management

American Public University System
Charles Town, WV
06.2027

Skills

  • Capital Spending
  • Strategic Planning
  • Process Improvement
  • Risk Mitigation
  • Operations Oversight
  • Resource Allocation
  • Performance Analysis
  • Strategic planning and execution
  • Operational Efficiency

Certification

  • CDL General Knowledge
  • CPR & AED Certified
  • OSHA Forklift Certification
  • Behavioral Safety Analysis
  • Hazmat Transportation Safety
  • Lean Six Sigma Foundations
  • Defensive & Distracted Driving Certification
  • Supply Chain Management and Capacity Planning


Timeline

Director of Operations

Goodwill Industries of Houston
03.2023 - Current

Sr.Logistics Manager

Goodwill Industries of Houston
10.2022 - 03.2023

Transportation Area Manger

Goodwill Industries of Houston
07.2022 - 10.2022

Associate

Houston Food Bank
07.2021 - 09.2021

Associate

Houston Food Bank
12.2020 - 05.2021

Regional Operations Manager

Crunch Fitness
01.2020 - 08.2021

Operations Manager

CVS Health
09.2018 - 12.2019

Area Manager Trainee

Planet Fitness
01.2017 - 09.2018

Bachelor of Arts - Supply Chain Management

American Public University System

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THOMAS WILSON