Thomas Wilson
Tulsa
Summary
Goal-oriented RV Service Manager with a proven track record of enhancing customer satisfaction and team performance through effective leadership and technical troubleshooting.
Overview
37
37
years of professional experience
Work History
RV SERVICE MANAGER
CAMPERLAND OF OKLAHOMA
Tulsa, OK
06.2006 - Current
- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
- Developed and implemented training programs for staff to enhance service delivery.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
RV SERVICE TECHNICIAN
CAMPERLAND OF OKLAHOMA
Tulsa, OK
06.2006 - Current
- Diagnosed and repaired various RV systems, including electrical, plumbing, and HVAC components.
- Performed routine maintenance and inspections to ensure optimal vehicle performance and safety.
- Assisted customers in understanding repair processes and provided exceptional service throughout their experience.
- Trained junior technicians on best practices for RV repairs and customer service techniques.
- Collaborated with parts department to source necessary components for timely repairs and services.
- Maintained organized workspace adhering to safety protocols and industry standards consistently.
MAYTAG SERVICE TECHNICIAN
Maytag Home Appliance Center
Tulsa, OK
05.2004 - 06.2006
- Diagnosed and repaired various home appliance issues efficiently.
- Conducted routine maintenance to ensure optimal appliance performance.
- Collaborated with team members to enhance service delivery processes.
- Trained junior technicians on equipment handling and troubleshooting techniques.
- Managed inventory of parts and tools to streamline repair operations.
Department Manager/Customer Service Representative
The Home Depot Inc
Tulsa, OK
03.2000 - 05.2004
- Led daily operations, ensuring efficient workflow and adherence to safety standards.
- Developed training programs, enhancing team performance and product knowledge.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Implemented strategic initiatives to increase customer satisfaction and drive sales growth.
Appliance Repair Technician
WILLIAMSONS APPLIANCE
Broken Arrow, OK
03.1998 - 05.2000
- Diagnosed appliance issues using advanced troubleshooting techniques.
- Repaired residential and commercial appliances, ensuring optimal functionality.
- Mentored junior technicians on repair processes and safety standards.
- Implemented efficiency improvements in workflow, reducing repair turnaround time.
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
Interior Communications Electrician
US NAVY, USS RANGER CV-61
San Diego, CA
03.1989 - 03.1997
- Installed and maintained electrical systems on aircraft carriers, ensuring operational readiness and safety standards.
- Conducted troubleshooting and repair of communication equipment, enhancing system performance and reliability.
- Collaborated with engineering teams to implement upgrades, improving overall communication capabilities onboard.
- Trained junior personnel in electrical systems maintenance, fostering skill development and knowledge transfer.
- Executed inspections of electrical installations, ensuring compliance with Navy regulations and industry standards.
- Ensured mission readiness by maintaining vital ship-to-shore communications during deployments and exercises.
- Promoted safety awareness among team members through regular safety briefings and by modeling proper use of personal protective equipment.
- Lead and scheduled team of electricians to install and maintain telecom equipment
Education
General Studies
Tulsa Community College
Tulsa, OK05-1998
High School Diploma -
BROKEN ARROW SENIOR HIGH
Broken Arrow, OK05-1988
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- Employee supervision
- Service scheduling
- Technical troubleshooting
Timeline
RV SERVICE MANAGER
CAMPERLAND OF OKLAHOMA
06.2006 - Current
RV SERVICE TECHNICIAN
CAMPERLAND OF OKLAHOMA
06.2006 - Current
MAYTAG SERVICE TECHNICIAN
Maytag Home Appliance Center
05.2004 - 06.2006
Department Manager/Customer Service Representative
The Home Depot Inc
03.2000 - 05.2004
Appliance Repair Technician
WILLIAMSONS APPLIANCE
03.1998 - 05.2000
Interior Communications Electrician
US NAVY, USS RANGER CV-61
03.1989 - 03.1997
General Studies
Tulsa Community College
High School Diploma -
BROKEN ARROW SENIOR HIGH