Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Wojcik Jr

Fall River,MA

Summary

Proven track record of enhancing customer satisfaction and operational efficiency, notably with Lyft and Walmart. Expert in defensive driving and client relations, achieving significant repeat business and positive referrals. Successfully supervised Hearst Publications locations, boosting team morale and fostering community relationships for sustained growth.

Have worked with customer service my entire working career. Starting from table waiting 18 years. Home Depot 2 years. Federal Express 13 years. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Personal Driver

Lyft
04.2019 - Current
  • Enhanced client satisfaction by providing timely and efficient transportation services.
  • Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Developed strong rapport with clients, leading to repeat business and positive referrals.
  • Assisted elderly passengers with mobility needs by providing physical support when entering/exiting the vehicle.
  • Utilized defensive driving techniques to prevent accidents in high-traffic situations.

Walmart Associate

Walmart
10.2021 - 08.2023
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

District Manager

Hearst Publications
09.2018 - 01.2020
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.

Education

First Only Semester

NEIT
East Greenwich, RI

GED -

Branford High School
Branford, CT
06.1982

Skills

  • Vehicle Inspection
  • Beverage Service
  • Emergency Procedures
  • Fuel Efficiency
  • Safe Driving
  • Traffic laws knowledge
  • Defensive Driving
  • Client Relations

Timeline

Walmart Associate

Walmart
10.2021 - 08.2023

Personal Driver

Lyft
04.2019 - Current

District Manager

Hearst Publications
09.2018 - 01.2020

First Only Semester

NEIT

GED -

Branford High School

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Thomas Wojcik Jr