Thomas Wolf
Limerick,IE
Summary
Dynamic professional with a proven track record in client relationship management and project delivery, honed at Deloitte Consulting LLP and other notable organizations. Excelled in creating impactful reports and fostering strong client relationships, leading to significant repeat business. Skilled in developing and delivering training programs that enhance both hard and soft skills, positively affecting organizational efforts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Delivery Senior Analyst
DELOITTE CONSULTING LLP
09.2017 - 10.2024
- Created detailed reports to support creation of training materials, client manuals and corporate documents.
- Trained social workers in Medicaid and related benefit program policy and software guidelines.
- Amended and established new Special Salary Rate forms for nurses’ General Schedule of pay within the Department of Defense Medical Treatment facilities, impacting nearly two thousand staff.
Contracted Employee
Self Employed and TEKsystem Recruitment Agency
05.2015 - 09.2017
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals with Louisville Public Schools, Louisville Grows, Neighborhood Place, Americorps, and Global Game Changers.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs in staff onboarding, fundraising drives, regional conferences, and stakeholder meetings.
- Regularly lead classroom style workshops, presentations, and activities on bill writing, program implementation, fundraising strategies, and staff retreats.
- Trained staff in proper protocol and procedures for program areas on safety trainings, staff facilitation, and human resource reporting.
Regional Director
KENTUCKY YMCA YOUTH ASSOCIATION
07.2011 - 05.2015
- Built strong relationships with key stakeholders to foster collaboration and trust.
- Oversaw and directed values-based state-wide conferences averaging two hundred participants.
- Lead hundreds of students through exercises, games, and group reflections at regional conferences.
- Worked to develop and execute training programs that sharpened the skills of volunteers, improve staff and volunteer retention, and created a positive organizational culture.
Skills
- Training Delivery
- Online Learning Management tools
- Conference registration and management
- Client management
- Client relationship management
- Multi-media development
- Performance monitoring
- Report preparation
- Workflow Analysis
Certification
- Working At Height Certification
- Confined Spaces Certification
- American Mountain Guide Association (Rock-Climbing Single Pitch Instructor)
Timeline
Project Delivery Senior Analyst
DELOITTE CONSULTING LLP
09.2017 - 10.2024
Contracted Employee
Self Employed and TEKsystem Recruitment Agency
05.2015 - 09.2017
Regional Director
KENTUCKY YMCA YOUTH ASSOCIATION
07.2011 - 05.2015
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