Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Wong

Everett,MA

Summary

I'm a seasoned specialist in inventory management offering experience in interpreting and implementing quality inventory control, investigating customer complaints, and non-conformance issues. I come into work everyday with a friendly and cooperative demeanor with the intent of performing highly while also having fun. I'm a highly-motivated employee with a strong desire to take on new challenges. Being able to take on new challenges drives my ambition to be at my highest potential. Comfortable handling heavy equipment and machinery. Ready to contribute to a dynamic team and make a positive impact.

Overview

5
5
years of professional experience

Work History

Inventory Specialist

Best Buy
Everett
01.2020 - Current
  • Ensure inventory integrity and accuracy.
  • Maintain accurate and up-to-date inventory records.
  • Organize regular cycle counts to identify any potential issues early on.
  • Conduct periodic inventories and physical counts of product supplies.
  • Investigate discrepancies between physical count and computer records with leadership team.
  • Implement systems of accountability among staff members by setting expectations for performance standards.
  • Collaborate with other departments to coordinate replenishment activities as required.
  • Provide solutions for customer disputes and de-escalate when needed.
  • Coach warehouse employees on inventory responsibilities and knowledge gaps they may have.
  • Prioritize operational tasks for all warehouse employees and validate their workloads.

Sales/ Customer Service Associate

Best Buy
Everett
08.2019 - 12.2019
  • Completed cashier duties including purchases, returns, and exchanges.
  • Assisted with online order disputes.
  • Provide knowledge on products for customers.
  • Clean and down-stock retail departments in store.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Actively marketed credit card program affiliated with the company.

Sales Associate

J. Crew Factory
Somerville
04.2019 - 08.2019
  • Assisted customers with merchandise selection and transactions.
  • Managed cash wrap activities.
  • Actively marketed credit card program affiliated with the company.
  • Responsible for processing online orders.

Education

High School Diploma -

Everett High School
Everett, MA
05-2018

Skills

  • Inventory management and processing
  • Adaptability
  • Professionalism
  • Teamwork and Collaboration
  • Proficient in time management and time-sensitive priorities
  • Attention to minor detail
  • Microsoft Excel and Outlook
  • Internal operating systems: OMS, FMS, and POS
  • Root Cause Analysis

Timeline

Inventory Specialist

Best Buy
01.2020 - Current

Sales/ Customer Service Associate

Best Buy
08.2019 - 12.2019

Sales Associate

J. Crew Factory
04.2019 - 08.2019

High School Diploma -

Everett High School

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Thomas Wong