Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Thomas Wood

Restaurant Manager
Salem,Virginia

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Bar Manager

Buffalo Wild Wings
Roanoke, Virginia
07.2015 - 06.2022
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Followed strict recipes and drink measurements to minimize product used.
  • Consulted with managers to organize special events and promotions.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 5% improvement over prior onboarding process.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Closed out cash register and prepared cashier report at close of business.
  • Determined business needs by acquiring client feedback for process improvements.
  • Handled $1000+ cash on daily basis, which built trustworthiness and loyalty with owners.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Cook

Buffalo Wild Wings
Williamsburg, Virginia
08.2013 - 06.2015
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Communicated closely with servers to fully understand special orders for customers.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Inspected appliances, commercial fryers and ovens to verify proper working order.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Shift Leader

MOOYAH Burgers, Fries & Shakes
Williamsburg, VA
04.2011 - 08.2013
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Customer Service Representative

Blockbuster
Williamsburg, Virginia
09.2009 - 03.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.

Cook

Spectators Sports Bar & Grill
Williamsburg, Virginia
09.2006 - 07.2007
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Transitioned between breakfast and lunch service.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Tasted, smelled and pierced food with fork to verify sufficient cooking.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

High School Diploma -

Jamestown High School
Williamsburg, VA
08.2004 - 05.2007

Skills

    Team Building

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Accomplishments

  • Reduced labor costs 5% by reworking schedules.
  • Improved team productivity with morale-boosting incentives.
  • Oversaw 20 employees in a bar bringing in $70,000+ in monthly revenue.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50 staff members.

Certification

ABC Manager 2016-2022

Timeline

ABC Manager 2016-2022

01-2016

Bar Manager

Buffalo Wild Wings
07.2015 - 06.2022

Cook

Buffalo Wild Wings
08.2013 - 06.2015

Shift Leader

MOOYAH Burgers, Fries & Shakes
04.2011 - 08.2013

Customer Service Representative

Blockbuster
09.2009 - 03.2011

Cook

Spectators Sports Bar & Grill
09.2006 - 07.2007

High School Diploma -

Jamestown High School
08.2004 - 05.2007

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Thomas WoodRestaurant Manager