Thomas Woods
Scottsdale,AZ
Summary
Enthusiastic and reliable Server who takes pride in providing excellent customer service and creating memorable dining experiences.
Expertise in safe food handling and allergy awareness, combined with a proven track record in upselling and maintaining high customer satisfaction,
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
12
12
years of professional experience
Work History
Server
Cooper`s Hawk Winery and Restaurant
06.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Fogo De Chao Brazilian Steakhouse
03.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Sales Assistant /Head Cashier
Circle K
03.2020 - 05.2021
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
Lead Grill Cook
Hopdoddy`s Burger Bar
05.2016 - 06.2020
- Excelled under pressure during busy shifts by maintaining focus on quality control while expediting orders quickly and accurately.
- Reduced food waste and cost by efficiently managing inventory, monitoring expiration dates, and properly storing perishable items.
Lead Server
ESW / Excutemps Southwest
01.2012 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Maine West
Des Plaines, IL06.1987
Skills
- Exceptional customer service
- Safe Food Handling
- Food Running
- Order Accuracy
- Allergy awareness
- Wine pairing knowledge
- Multitasking
- Transactions and Cash Handling
- Food and Beverage Upselling
- Attention to Detail
Timeline
Server
Cooper`s Hawk Winery and Restaurant
06.2022 - 06.2024
Server
Fogo De Chao Brazilian Steakhouse
03.2021 - 04.2022
Sales Assistant /Head Cashier
Circle K
03.2020 - 05.2021
Lead Grill Cook
Hopdoddy`s Burger Bar
05.2016 - 06.2020
Lead Server
ESW / Excutemps Southwest
01.2012 - 08.2017
High School Diploma -
Maine West
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