Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Thomas Wooten

Dalton,GA

Summary

Seasoned Operations Manager and talented leader with 28 years of experience applying planning and problem-solving abilities toward enhancing departmental plans and day-to-day activities in the public safety field. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. In addition I bring Emergency Management certification skills and practices. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

28
28
years of professional experience

Work History

Operations Manager

Walker County 911
06.2004 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Deputy Director

Dade County 911
01.2000 - 04.2004
  • Determined agenda, developed plans and oversaw implementation of programs and updates.
  • Improved coordination and communications across organization to increase operational efficiency.
  • Contributed to short- and long-term strategic planning and identified potential new markets, lines of business and funding opportunities.
  • Collaborated with Director and area agencies to accomplish key objectives.

Corrections Corporal

Dade County Sheriffs Office
05.1995 - 12.1999
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Supervised 3 employees and performance of tasks and managed offenders.

Education

High School Diploma -

Dade County High School
Trenton, GA
05.1995

Skills

  • Operations Oversight
  • Goal Attainment
  • Team Leadership
  • Staff Training
  • Employee Relations
  • Continuous Improvements
  • Recruiting and Hiring
  • High-Pressure Environments
  • Operation Monitoring
  • Multi-Unit Operations Management
  • Staff Development
  • Assignment Delegation
  • Policy and Procedure Implementation
  • Database Maintenance
  • Process Improvement
  • Data Evaluation
  • Performance Monitoring and Evaluation
  • Staff Management
  • Leadership
  • Maintaining Compliance
  • Regulatory Compliance
  • Project Management
  • Conflict Mediation
  • Cultural Awareness
  • Multi-Site Operations
  • Management
  • Employee Motivation
  • Report Generation

Accomplishments

Several certifications available upon request.

Timeline

Operations Manager

Walker County 911
06.2004 - Current

Deputy Director

Dade County 911
01.2000 - 04.2004

Corrections Corporal

Dade County Sheriffs Office
05.1995 - 12.1999

High School Diploma -

Dade County High School
Thomas Wooten