Thomas Yaque

• Promoted financial products by maintaining excellent service offering knowledge.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Support customers and employees in resolving or escalating concerns or complaints.
• Increased teller efficiency by developing and implementing improved service methods.
• Consulted with small business customers to determine needs and means and propose personalized banking solutions.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of guests in and around swimming pool.
• Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
• Warmly greeted new and returning customers and develop relationships resulting customer loyalty.

•Completed opening, closing and shift change tasks by following company guidelines.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Worked with teammates and openly invited coaching from management team.
• Operated drive through services including taking orders handling payment and food delivery in a prompt but friendly manner.

• Listen to and resolve customer complaints regarding services, products, or personnel.
• Monitor sales staff performance to ensure that goals are met.
• Hire, train, and evaluate personnel.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Enforced company policies and regulations with employees.