Thomas Yeargin
Simpsonville,SC
Summary
Results-driven Business Unit Leader known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to drive success and achieve organizational goals.
Overview
38
38
years of professional experience
Work History
Business Unit Leader
MAU Workforce Solutions
Greer, South Carolina
06.2018 - Current
- Coordinates and manages a team of 4 Associate Relations Leaders, managing performance for 1,100 associates to ensure the successful completion of contract objectives.
- Develops strategies for increasing efficiency, reducing costs, and improving customer satisfaction.
- Analyzes monthly production results, with communication to the client, and identifies areas for improvement in the production process.
- Conducts regular meetings with staff members to discuss progress on projects, identify potential issues, and provide guidance.
Associate Relations Leaders
MAU Workforce Solutions
Greer, South Carolina
09.2013 - 06.2018
- Provide on-site human resource and leadership support in a manufacturing environment.
- Build/maintain employee relationships that enhance performance and success.
- Establish regular communication with client leadership to ensure company performance aligns with contractual obligations.
Human Services Case Manager
Disability Determination Services
Greenville, South Carolina
09.2004 - 09.2013
- Evaluate medical/psychological records
- Review Federal disability guidelines
- Adjudicate claims for disability approval/rejection
Staff Claim Service Adjuster
Allstate Insurance Companies
Greenville, South Carolina
10.2001 - 08.2002
- Investigated insurance claims to determine liability and damages.
- Analyzed policy provisions, legal documents and medical records.
- Negotiated settlements with claimants, attorneys and other parties.
Claim Process Analyst
Allstate Insurance Companies
Greenville, South Carolina
03.2001 - 10.2001
- Analyzed current business processes and identified areas of improvement to increase efficiency.
- Developed process maps, flowcharts, and diagrams to document findings.
- Documented existing process flows and identified gaps in the current system.
Market Claim Manager
Allstate Insurance Companies
Greenville, South Carolina
11.1994 - 03.2001
- Managed territorial office (budget and expense responsibility)
- Recruited, hired and trained employees to meet company needs.
- Achieved company standards for production, quality and customer service.
- Achieved company goals for average payments and expenses.
Claims Unit Manager
Allstate Insurance Companies
Greenville, SC
07.1990 - 11.1994
- Developed and maintained procedures to ensure accurate and timely processing of claims.
- Conducted regular audits to identify trends in claims processing errors.
- Reviewed and approved all escalated claim issues for resolution.
- Trained and developed employees to achieve improved results as measured by claim file reviews.
- Managed frontline employees to achieve unit goals for loss cost and customer satisfaction.
- Participated in Corporate training programs to enhance employee performance.
Manager Trainee
Allstate Insurance Companies
Greenville, South Carolina
05.1989 - 07.1990
- Studied employee relations, EEOC compliance, interviewing techniques and conducted salary surveys (Human Resources rotation).
- Created financial presentations for Sales Department (Controller's Department rotation).
- Helped coordinate claim activity and track Independent Adjuster deployment during Hurricane Hugo (Claim Administration rotation).
- Managed clerical employees in support of local claim operation
Claims Adjuster
Allstate Insurance Companies
Greenville, South Carolina
03.1987 - 05.1989
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
Education
Master of Arts - Theological Studies
Liberty Baptist Theological Seminary
Lynchburg, VA12-2009
Bachelor of Science - Mathematical Sciences
Clemson University
Clemson, SC12-1986
Skills
- Operations Management
- Organizational Development
- Innovation management
- Key Performance Indicators
- Employee Relations
Timeline
Business Unit Leader
MAU Workforce Solutions
06.2018 - Current
Associate Relations Leaders
MAU Workforce Solutions
09.2013 - 06.2018
Human Services Case Manager
Disability Determination Services
09.2004 - 09.2013
Staff Claim Service Adjuster
Allstate Insurance Companies
10.2001 - 08.2002
Claim Process Analyst
Allstate Insurance Companies
03.2001 - 10.2001
Market Claim Manager
Allstate Insurance Companies
11.1994 - 03.2001
Claims Unit Manager
Allstate Insurance Companies
07.1990 - 11.1994
Manager Trainee
Allstate Insurance Companies
05.1989 - 07.1990
Claims Adjuster
Allstate Insurance Companies
03.1987 - 05.1989
Master of Arts - Theological Studies
Liberty Baptist Theological Seminary
Bachelor of Science - Mathematical Sciences
Clemson University
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