Thomas Yearwood
Dallas,GA
Summary
Results-driven office manager with expertise in streamlining operations, enhancing team productivity, and delivering exceptional customer service. Proven ability to implement process improvements that drive efficiency and reduce costs.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Prepress and Office Manager
Printegra
2005.06 - Current
- Streamlined office operations to enhance workflow efficiency and team productivity.
- Managed daily administrative tasks, ensuring timely communication and responsiveness to staff needs.
- Implemented process improvements that reduced operational costs and optimized resource allocation.
- Coordinated office supplies procurement, maintaining inventory accuracy and vendor relationships.
- Led training sessions for new hires, fostering a cohesive team environment and enhancing onboarding experience.
- Developed and maintained filing systems, ensuring easy access to critical documents for all team members.
- Supervised support staff, providing guidance on workflow priorities and operational best practices.
- Collaborated with management to establish strategic initiatives aimed at improving overall office performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 10-25 employees.
Education
High School Diploma -
Shamrock
3100 Mount Olive Drive, Decatur, Georgia 30033Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Scheduling
- Staff management
- Employee supervision
- Staff hiring
- Supply management
- Employee training
- Documentation and control
- Policy implementation
- Workflow optimization
- Performance improvement
- Process improvement
- Multitasking and organization
Timeline
Prepress and Office Manager
Printegra
2005.06 - Current
High School Diploma -
Shamrock