Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Thomas Zagurski

Terryville,CT

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work History

Service Manager

United Rentals
Bloomfield, CT
03/14/18 - 07/22/24
  • Resolved customer complaints quickly and effectively.
  • Analyzed data from periodic inspections to identify trends in performance issues.
  • Provided technical support to staff on the use of specialized production machinery.
  • Managed budgets for capital purchases and ensured cost-effectiveness in purchasing decisions for a fleet size of $36 million in rental equipment.
  • Communicated regularly with other departments regarding their needs related to equipment availability or performance issues.
  • Maintained accurate records of equipment inventory, repair and maintenance costs.
  • Ordered parts needed for repairs or preventive maintenance activities as required.
  • In charge of managing 13 shop mechanics and 7 field mechanics.
  • Oversee customer equipment repair and communicate repair status with customers.
  • Track warranty items for repair.
  • Track tech accountability.
  • Promote safety and strive for zero workplace injuries.

Parts Specialist

United Rentals
Bloomfield, CT
10/30/16 - 03/13/18
  • Created purchase orders for new parts when needed by vendors or suppliers.
  • Performed regular audits of warehouse shelves to verify proper stocking levels.
  • Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
  • Received customer orders and placed them into the system for processing.
  • Tracked warranty parts for all vendors and equipment.
  • Worked hand in hand with Techs to research parts.
  • Created work order quotes for customer-owned repairs and sales.

Parts Advisor

Farmington Valley Equipment
Farmington, CT
10/01/06 - 10/28/16
  • Receive and allocate parts on shop work orders.
  • Over-the-counter parts sales.
  • Look up parts for mechanics and place them on work orders.
  • Assist in parts ordering from various vendors.
  • Created and managed parts on Site program for commercial landscape customers.
  • Assist in inventory control systems.

Education

High School Diploma -

Wamogo Regional High School
Litchfield, CT
06-2003

Some College (No Degree) - Agricultural Engineering

Suny Cobelskill
Cobleskill, NY

Skills

  • Multiple Priorities Management
  • Staff Supervision
  • Conflict Resolution
  • Work Planning and Prioritization
  • New Employee Hiring
  • Budget Control
  • Customer Service
  • Estimating and Quoting
  • Process Implementation
  • Coaching and Mentoring
  • Trustworthy and Honest
  • Technical Support
  • Problem-Solving
  • Service and Parts Teams Management
  • Goal-Oriented
  • Reliable and Responsible

Affiliations

  • Member of Terryville volunteer Fire dept 2003 to Present
  • Capitan of Plymouth fire Company 2016 to present
  • Volunteer at Terryville loins country fair every year
  • Member to Town of Plymouth Town Council 2024

Timeline

Service Manager

United Rentals
03/14/18 - 07/22/24

Parts Specialist

United Rentals
10/30/16 - 03/13/18

Parts Advisor

Farmington Valley Equipment
10/01/06 - 10/28/16

High School Diploma -

Wamogo Regional High School

Some College (No Degree) - Agricultural Engineering

Suny Cobelskill

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Thomas Zagurski