Thomas Zone
Chino,CA
Summary
Experienced problem-solver with strong analytical skills. Possess a unique skill set for excelling in team building, leadership, and motivation. Proven ability to establish excellent customer relations and build strong relationships. Demonstrated proficiency in independent decision-making and sound judgment. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
3
3
years of professional experience
Work History
Starbucks Manager
Albertsons LLC
02.2022 - Current
- Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
- Implemented innovative solutions for maximizing limited retail space without sacrificing visual impact or accessibility to products.
- Elevated the aesthetic appeal of retail stores through strategic merchandise presentation and organization techniques.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Shift Supervisor
Jamba Juice
08.2021 - 02.2022
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
- Rotated through series of different stations based on team needs.
- Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
- Packed and scanned completed orders for accurate shipment to final destinations.
- Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
- Used proper safety procedures to load and unload materials and components.
- Performed various troubleshooting tasks to address assembly issues.
Dining Associate/Dishwasher
Panera Bread
05.2021 - 08.2021
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Maintained order and cleanliness of work areas to conform with health codes.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Resolved customer concerns and relayed relevant information to supervisor.
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CA05.2021
Skills
- Expert in Microsoft Word, Power Point, Excel, Photoshop, Sonny vegas Pro, Adobe Premiere, Google Docs Google Slides, Microsoft Office 365, Python
- Operations Management
- Sales Techniques
- Budget Control
- Business Development
- Adaptability and Flexibility
- Multitasking
- Organizational Skills
- Hiring and Training
- Team Leadership
- Time Management
- Complex Problem-Solving
Timeline
Starbucks Manager
Albertsons LLC
02.2022 - Current
Shift Supervisor
Jamba Juice
08.2021 - 02.2022
Dining Associate/Dishwasher
Panera Bread
05.2021 - 08.2021
High School Diploma -
Don Antonio Lugo High School
Similar Profiles
DANIEL ROJASDANIEL ROJAS
CDL Class A Truck Driver at ALBERTSONS LLCCDL Class A Truck Driver at ALBERTSONS LLC
Katherine CasselKatherine Cassel
Service Operations Manager at Albertsons LLCService Operations Manager at Albertsons LLC
Alexander WirthAlexander Wirth
Meat Department Manager at Albertsons LLCMeat Department Manager at Albertsons LLC