Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thomas A. Backaitis

South Lyon,MI

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

36
36
years of professional experience

Work History

Independent Business Owner

Tom's Marble & Tile Co.
Troy, MI
04.2000 - Current
  • Brought in substantial word-of-mouth business based on quality of work and customer service skills.
  • Coordinated shipping of products or services to customers in a timely manner.
  • Assessed company operations for compliance with safety standards.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Built successful partnerships with other businesses in related industries.
  • Estimated projects, procured materials and controlled costs to meet exact budget targets.
  • Worked well with architects, clients and fellow contractors to achieve project visions.
  • Maintained relationships with existing customers while seeking new ones.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Managed daily operations of the business, including budgeting and financial reporting.
  • Managed quality control and maintained high level of customer satisfaction.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Resolved customer inquiries promptly via phone or email communication channels.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed routine maintenance and repair.
  • Operated equipment and machinery according to safety guidelines.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Coordinated phases of construction projects from inception to completion.
  • Ensured compliance with local codes regarding building regulations.

Construction Assistant

Kopriva Construction, Inc.
White Lake, MI
03.1989 - 04.2000
  • Moved supplies and tools to site areas to keep work moving smoothly.
  • Supported construction teams by delivering materials and tools to designated areas.
  • Participated in team meetings to understand project objectives and timelines.
  • Followed blueprints and plans to assist in accurate measurements and layouts.
  • Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
  • Contributed to quality control checks to ensure construction meets standards.

Education

High School Diploma -

Bishop Borgess High School
Redford, MI
05-1989

Some College (No Degree) - Criminal Justice

Schoolcraft College
Livonia, MI

Some College (No Degree) - Criminal Justice

Washtenaw Community College
Ann Arbor, MI

Skills

  • Operations management
  • Policy and procedure implementation
  • Recruiting and training
  • Business growth
  • Business development
  • Cost control and analysis
  • Business growth and retention
  • Project management
  • Business management and development
  • Small business operations

References

References available upon request.

Timeline

Independent Business Owner

Tom's Marble & Tile Co.
04.2000 - Current

Construction Assistant

Kopriva Construction, Inc.
03.1989 - 04.2000

High School Diploma -

Bishop Borgess High School

Some College (No Degree) - Criminal Justice

Schoolcraft College

Some College (No Degree) - Criminal Justice

Washtenaw Community College

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Thomas A. Backaitis