THOMAS A. BRAVO
Merced,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Cosmetology Educator
Milan Institute
Merced, CA
12.2021 - Current
- Developing and implementing lesson plans for cosmetology students to teach the basics of hair styling, cutting, and coloring.
- Advising students on career opportunities within the beauty business after graduation.
- Administering tests and assessing results to evaluate student understanding of material.
- Demonstrating techniques for care on both mannequins and live people.
- Developing modern curriculum based on current hairstyle, nail, and skin care trends.
- Giving constructive feedback to students to improve skills of the industry.
- Documenting and giving reports on student grades in compliance with school policies.
- Offering flexible work schedule to meet needs of students.
- Conducted regular student evaluations and provided feedback on their performance in class.
- Developed and implemented lesson plans for cosmetology students to teach the basics of hair styling, cutting, coloring, and barbering techniques.
Personal Assistant
Benton Entertainment Mortgage
Beverly Hills, CA
03.2007 - 10.2007
- Handling pertinent information for the mortgage underwriting process for lenders to analyze the buyer’s finances with loan officers to pass loans to the next step in the buying of a new property in a high demand and fast paced area of Beverly Hills as quickly as possible
- Gathering, organizing, and tracking the loan documents for clients.
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly.
Co-Owner/Stylist
Tite Ends Hair Salon
Los Angeles, CA
04.2005 - 02.2007
- Managed employees and provided a variety of haircutting, hairstyling, hair coloring, and a range of other beauty services to clients.
- Developed strategies for increasing customer loyalty and satisfaction.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
- Ensured that all safety protocols were followed at all times within the workplace.
Stylist
Carlton Hair Salon
Los Angeles, CA
03.2003 - 04.2005
- Serving elite clientele in Southern CA in a high-end salon.
- Cutting, coloring/highlighting, chemical processes, i.e., Brazilian blowouts straightening, relaxers for hard to straighten coarse hair for both men, women & children.
Customer Service Representative II- Call Center
Cal Fed Bank
West Sacramento, CA
04.2001 - 01.2003
- Providing Five-Star customer service performing various transactions in compliance with state and federal regulations in customer accounts, in addition to meeting monthly sales and referrals of products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dance instructor
Cisneros Studio of Dance
Sacramento, CA
12.2001 - 05.2002
- Responsible for teaching the fundamentals of Hip-Hop dance to children and adults
- Choreographed two annual presentations to include all students of Hip-Hop class.
Dance instructor
Step One Dance & Fitness
Sacramento, CA
10.1999 - 01.2001
- Responsible for teaching the fundamentals of Hip-Hop dance to children and adults
- Choreographed two annual presentations to include all students of Hip-Hop class.
Office Assistant
Power Inn Chiropractic
Sacramento, CA
01.1997 - 09.1998
- Responsible for filing, answering phones, general computer inputting into patient’s files and accounts
- Assisted in marketing of bulk-distributions, performed facsimile transmissions of patient’s reports to insurance companies and posting co-payments to patient’s accounts.
Sales Associate/Visual Designer
Millers’ Outpost/Anchor Blue
11.2000
- High volume customer service to meet monthly sales quotas, visual designs of store presentation, cash/check handling, loss prevention
- Also assisted in the training of new employees.
Education
Cosmetology Graduate -
Frederico Beauty Institute
01.2005
Bachelor’s Degree of science in business with minor in marketing -
University of Phoenix
Culver City, CaliforniaSkills
- Marketing
- Customer Service
- MS Word
- Excel
- Office Administration
- Content Marketing
- Advertising and marketing
- Marketing Management
- Staff Management
- General salon housekeeping
- Supervisory abilities
- Calendar Management
Timeline
Cosmetology Educator
Milan Institute
12.2021 - Current
Personal Assistant
Benton Entertainment Mortgage
03.2007 - 10.2007
Co-Owner/Stylist
Tite Ends Hair Salon
04.2005 - 02.2007
Stylist
Carlton Hair Salon
03.2003 - 04.2005
Dance instructor
Cisneros Studio of Dance
12.2001 - 05.2002
Customer Service Representative II- Call Center
Cal Fed Bank
04.2001 - 01.2003
Sales Associate/Visual Designer
Millers’ Outpost/Anchor Blue
11.2000
Dance instructor
Step One Dance & Fitness
10.1999 - 01.2001
Office Assistant
Power Inn Chiropractic
01.1997 - 09.1998
Cosmetology Graduate -
Frederico Beauty Institute
Bachelor’s Degree of science in business with minor in marketing -
University of Phoenix
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