Thomas A. Crews
Rochester,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Assistant Director
University Of Rochester
09.1991 - Current
- Created and updated records and files to maintain document compliance.
- Worked closely with Assistant Dean to provide effective assistance for specific aspects of academic Advising operations.
- Trained and mentored new employees on office and university operations. Supported recruitment, hiring, and onboarding process for new counselors to maintain high-quality academic advising staff.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Implemented effective conflict resolution strategies for resolving issues among staff members or between students.
- Mentored new counselors through observation, feedback, and professional development opportunities.
- Fostered positive office culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as HEOP Town Hall meetings, HEOP Interviews, and parent pre-ECO information.
- Ensured compliance with state education standards by regularly reviewing contracts and reports.
- Led professional development workshops on topics such as use of electronic devices to replace textbooks, differentiated instruction, cost savings, and assessment strategies.
- Increased student engagement by incorporating real-life examples and hands-on activities during ECO.
- Designed individualized learning plans tailored to each student's unique needs and goals.
- Utilized technology tools like Zoom, Workday, OnBase, or FinAid for efficient administrative task management.
- Served on school committees focused on enhancing student achievement through curriculum review and policy implementation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated student's needs to supply chain capacity and quality team.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Led teams of 8 student professionals in special projects and daily operations.
Education
Bachelor of Arts - Economics
Saint Augustine's University
Raleigh, NCSkills
- Strategic Planning
- Data Analysis
- Program coordination
- MS Office
Timeline
Assistant Director
University Of Rochester
09.1991 - Current
Bachelor of Arts - Economics
Saint Augustine's University
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